Surest™, a UnitedHealthcare Company, (formerly Bind) provides a new approach to health benefits designed to make it easier and more affordable for people to access health care services. Our innovative company is part tech start-up, part ground-breaking service delivery-changing the way benefits serve customers and consumers to deliver meaningful results and better outcomes (and we have just begun). We understand our members and employers alike desire a user-friendly, intuitive experience that puts people in control when it comes to the choices they make and the costs they pay for medical care. At Surest, we pride ourselves in our ability to make a difference, and with the backing of our parent company, UnitedHealthcare, we can operate in the best of both worlds-the culture and pace of an innovative start-up with big company support and stability. Come join the Surest team and help us design and deliver a cutting-edge health benefit that changes the face of health care.

The Account Partner is a key contributor within the Middle Market Revenue function. The Account Partner is the lead point of contact for assigned channel partners dedicated to satisfying, retaining, and growing Surest's customer base. This role is part of a dedicated team responsible for building outstanding relationships with channel partners and achieving overall customer retention results year over year.

If you are located in the states of AZ, CA, WA, and Southeast US, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

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  Develop, establish and foster solid working relationships with assigned channel partners
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  Upon sale notification, work closely with channel partner to gain understanding of customer needs, structure and path to success
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  During customer onboarding process, monitor implementation progress reports to ensure “go live” readiness
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  Lead channel partner engagements including managing overall service experience delivery, book of business retention and growth strategy, product enhancements and member engagement communication plans
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  Interact, collaborate, and continuously educate channel partners on the Surest solution
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  Demonstrate balance in enabling the channel partner for success while protecting the Surest platform
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  Serve as the Surest subject matter expert consultant to support the channel partner in understanding customers’ business challenges, health benefits strategy, industry trends and advise on how Surest can help them achieve their objective
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  Deliver the annual enrollment strategy, including digital assets and participate in member recruitment activities as subscribed
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  Monitor the service model performance and details, identifying and resolving issues and prioritizing and delivering on improvements and / or engagement recommendations
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  Understand key market and regulatory dynamics of the health insurance industry

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

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  High School Diploma / GED (or higher)
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  5+ years of customer facing, relationship management experience in the health insurance and / or health and benefits space
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  Ability to travel 10% on average and up to 20% during peak times to visit channel partners, attend critical industry meetings, and participate in key customer events
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  Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualification:

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  Associate’s Degree (or higher) with 5+ years of working experience

Soft Skills:

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  Demonstrated track record of creating, coaching, and maintaining relationships across B2B and B2C audiences while executing on key objectives and results
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  Ability to set realistic goals, manage expectations and prioritize needs of competing interests of both internal and external partners
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  Manage high volume of details with precision and excellence in short and inflexible timeframes

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)

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  All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.