Support Analyst Job at Qcentrio
Position Overview:
The Support Analyst will be responsible for performing a variety of loan documentation duties including; third party orders of Homeowner’s Insurance, Verifications of Employment, Payoffs and more. Candidates must possess a strong sense of urgency with an ability to work in a team environment, maintaining excellent organizational, communication and PC skills.
Essential Job Functions:
· Monitor work queue daily and perform task according to SLA requirements
· Verify loan notes on the file and check loan status
· Status / update the file in provided systems
· Review different documents to make sure they are in compliance and accurate according to guidelines
· Order and follow-up on Home Owner’s Insurance, Verifications of Employment and Payoffs
· Review Insurance, Verification and Payoffs that come in to ensure all information is provided per requirements
Requirements:
· Excellent verbal and written communication skills with a passion for customer service
· Ability to learn and replicate processes quickly with high quality
· Strong data entry and computer proficiency
· Ability to manage workflow and meet key deliverables
· Attention to detail and ability to understanding how functions performed impacts the mortgage loan process
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