Supervisor, Fraud and Loss Prevention Job at California Coast Credit
This position is accountable for supervising the Fraud and Loss Prevention area of Operations. Responsible for the supervision and coordination of operational workflows for the Credit Union’s comprehensive fraud prevention program. Ensures effective coordination and communication with the Fraud Prevention Analysts, internal departments, and external agencies. Ability to collaborate across departments to identify and implement process improvements. Analyze, detect, and prevent fraud using various core systems and other fraud detection platforms and programs. Ensure staff is effectively monitoring for potential fraudulent activities with ACH, wire, online and mobile banking, bill pay, electronic funds transfer, checks, card programs, and other systems as defined. Ensures the credit union is protected from financial loss stemming from fraudulent behaviors by creating and implementing appropriate fraud prevention programs and procedures in coordination with the Manager, Fraud and Loss Prevention.
Supervisory responsibilities:
This position reports directly to the Manger, Fraud and Loss Prevention. The following staff members report to this position.
Direct Reports:
- Senior Fraud Analyst
- Fraud Analyst I, II
NATURE & SCOPE:
Oversees, analyzes, and compiles reports for high-risk transactions and alerts that are used to identify possible cases of fraud.
Evaluates cases with the fraud team and makes recommendations appropriate for case disposition.
Assists staff with case reviews and gathers documentary evidence to support potentially fraudulent or illegal conduct and immediately proceeds with corrective measures, which include but are not limited to preventing further fraud, escalating the situation to management, and assisting in building new mitigation strategies.
Develops, implements, and maintains professional working relationships with law enforcement agencies, government agencies (e.g. Internal Revenue Service, Department of Justice, Attorney General), and other financial institutions in a mutual effort to combat fraud and prosecute criminals as necessary.
Gathers, formats, and analyzes data into regular and ad-hoc reports, to provide insights and recommendations to management.
Monitor & report key risk KPI and ensure department SLAs are met.
In coordination with the Manager, Fraud and Loss Prevention assists in developing, updating, and building fraud-related department procedures, policies, and forms.
Recommends changes as needed to avoid risk and minimize losses to the credit union as well as improve efficiencies.
Participates in systems implementation, testing, and ongoing accuracy of new and updated vendor applications for any programs that are subject to cross-channel fraud.
Maintains awareness of local, national, and global markets and economies as they relate to financial fraud.
Provide input and recommendations to enhance the investigation/detection strategies based on identifying new fraud trends.
Ensures correspondence is professional, accurate, and timely.
Establishes positive employer-employee relationships, and promotes a high level of employee morale, trust, and integrity.
Assists with the growth of the credit union, implementing policies and procedures and embracing the credit union’s Mission, Vision, and Values.
Plans, documents, and reviews disaster recovery strategies for critical processes/functions assigned to the Fraud and Loss Prevention area.
Demonstrate ability to back up and complete all responsibilities expected of Fraud Analyst roles.
Attend seminars, events, and participate in industry-related workgroups.
Perform other duties as required.
Education, skills, & abilities:
The Eight Superpowers
Provides leadership through modeling of behaviors and bringing forward new ideas and new ways of doing things.- Demonstrates empathy, self-reflection, and adjustment of own behaviors, showing effective emotional intelligence.
- Practices active listening in communications with others, giving someone full attention and listening to understand, not just respond.
- Demonstrates grit, persisting in application of knowledge, skills, and behaviors to achieve goals and address obstacles.
- Models intrinsic motivation; is self-driven to meet or exceed objectives, timelines, and quality measures while building and sustaining effective relationships.
- Applies creative problem-solving to provide clarity, handle resources under one’s control, and address stressful situations; finds ways to meet individual, team, and member goals, by navigating through barriers.
- Shares a diverse set of perspectives, work and life experiences, as well as religious and cultural differences. Actively seeks out differences in values, ideas, and priorities. Respects and value the differences of others, including but not limited to: national origin, language, race, color, disability, ethnicity, gender, age, religion, sexual orientation, gender identity, socioeconomic status, veteran status, and family structures. Believes a diverse workplace is essential to the company’s success.
- Values and shows appreciating for the unique qualities and experiences of each person-inclusion; appreciates and effectively utilizes the talents and skills of others to achieve objectives; is open to the perspective of others; and encourages collaboration, flexibility and fairness. Makes each employee feel valued and supported for their unique qualities.
Other Education, Skills, and Abilities
A Bachelor’s degree in Business/Finance or 5+ years equivalent financial industry experience.
1-3 years supervisory or group lead experience required.
Certified Fraud Expert or similar industry-recognized fraud certificate.
In-depth knowledge of applicable laws and regulations as they relate to Regulation E, Regulation CC, and the Uniform Commercial Code.
Skill in the operation of a PC with the use of word processing, spreadsheet, and presentation software.
Ability to follow posted work procedures, interact effectively with all levels of staff and accept direction and constructive feedback from a manager.
Strong organizational skills, attention to detail, and the ability to handle multiple projects simultaneously.
Possess strong written and verbal communication skills, and strong problem-solving and analytical skills.
Ability to gather, compile and present data in a clear and logical written format.
Technical aptitude for analysis and problem solving as related to all financial products offered.
Ability to distinguish and process confidential material and information with discretion.
Ability to exercise discretion and independent decision-making within the scope of Fraud and Loss Prevention operations and practices.
Ability to operate standard business machines such as computers, printers, fax, 10-key, copier, and telephonic devices.
MAJOR ACCOUNTABILITIES:
Supervises team members directly, including selection, training, scheduling, performance appraisal, and work allocation.
Liaise between business units for systems enhancements and problem resolution.
Provide quality service to internal and external customers.
Participate in developing and carrying out department business plans and corporate Strategic Action Plans.
May act in the capacity of the Manager in his or her absence.
Ability to take over department functions/processes with limited guidance or direction.
PHYSICAL REQUIREMENTS:
Excellent ability to communicate, both verbally and in writing; ability to tolerate periods of continuous sitting. Ability to lift up to 10 – 15 lbs.
ENVIRONMENTAL CONDITIONS:
Work is primarily performed within an enclosed office setting and occasional business travel may be required. Subject to standard background noise found in an office environment and during travel time, subject to variable weather and traffic conditions.
Note: Staff is expected to perform various tasks, projects and administrative duties as assigned.
Management reserves the right to assign or change duties and tasks to this position at their discretion.
Salary range
$67,594.2440 (min) - $101,391.3660 (max)
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