Tracy Anderson has always been ahead of her time. The Tracy Anderson brand is the life stance one chooses to take each day - physically, mentally, and emotionally. The Tracy Anderson Method is designed to help people create balance where there is imbalance in their body, and to give them official permission to move confidently in the world. At our members-only studios, we provide a proprietary physiology-based fitness system honed over more than two decades of scientific research with proven results. The studios offer the full expression of the Tracy Anderson Method, prescribed custom training regimens, and one-on-one training. With six studio locations cross New York and Los Angeles—including a studio in Madrid, Spain—and more than 170 DVDs (most notably the highly-popular Metamorphosis series, and Pregnancy Project and Teen Meta DVDs), Tracy continues to transform the bodies and lives of people across the globe. She has designed several tech innovations and fitness solutions, including the patented Iso-Kinetic Band System, The Hybrid Body Reformer, The Super G Floor, and most recently, the Anderson Moto Air Pro Reformer. When Tracy is not conducting research and developing new weekly content, she is delivering strategic programs to our studio clientele, as well as our Online Studio streaming community (the TAmily) represented in every state of the U.S. and more than 50 countries worldwide. In addition to providing our clients with access to the largest bank of fitness content on record, our brand offers collections of at-home exercise equipment, organic skincare products, activewear lines, and a glossy quarterly wellness publication (Tracy Anderson Magazine) available at retailers nationwide including Whole Foods and Barnes & Noble.

Tracy Anderson Method is looking for an enthusiastic and motivated leader to join our team at our Los Angeles studio. The Studio Manager is responsible for all aspects of studio performance, operations and growth. This position will contribute to customer acquisition, revenue, and meeting sales goals. The ideal candidate will exemplify the highest level of customer success that supports the membership base and ensure an undisputed experience for all clients.

Studio Manager Responsibilities:

• Oversee entire studio logistics and client services including group classes, private training, retail sales, and special events.
• Increase studio revenue through membership and private training growth (sales pipeline management), client retention, and generating retail sales.
• Lead generation in conjunction with marketing team, grassroots efforts, and business development.
• Maintain thorough knowledge of Tracy Anderson Method services, programs, trainers and products, as well as current knowledge of key competitors
• Foster and develop a high-performing studio by training, motivating, and management entire team (Front Desk and Housekeeping).
• Create a motivating and harmonious environment to enhance the member experience.
• Cultivate a deep understanding of our members (growing daily) throughout their lifecycle and advocate for solutions based on their needs.
• Liaise between private training clients, fitness management, and head trainer.
• Assist in studio maintenance to ensure it maintains an upscale fitness atmosphere focused on customer success. Our proprietary technology is a core part of what makes us successful. You will be trained to uphold and troubleshoot any technical or mechanical issues in the studio.
• Conduct daily walk-throughs of the studio to ensure it adheres to brand standard.
• Liaise between business office to ensure a clear understanding of member needs.
• Emphasize and enforce objectives surrounding the Tracy Anderson brand.
• Support marketing and public relations team with strategies targeting local market and VIP client/media relationship building.
• Review and adjust billing processes & procedures and approve/manage any exceptions to standard billing. Collect outstanding dues from charge-backs.
• Offer data-driven insights about member engagement and propose features that have a meaningful impact on said engagement.
• Oversight of inventory and sales of all retail within our POS system.
• Develop deep relationships with stakeholders throughout the business and ensure there is alignment with the wider strategy of the company.
• ... and more because we all know that something always comes up!

To succeed in this role, you will need:

• Three (3) years of prior management experience within upscale health and fitness, luxury retail, or hospitality space.
• Must have an affinity and passion for fitness, wellness, and helping people achieve their goals.
• Strong management experience in training and motivating team members.
• Knowing what impeccable customer service means while keeping the business needs met.
• Confident in generating sales through management of digital lead, conversions, and daily inquiries about the studio or private training.
• Positivity, enthusiasm, self-motivation, and commitment to the goals at hand.
• Ability to work well under pressure, problem solve, and multi-task projects.
• Entrepreneurial and resourceful
• Experience interfacing with high-touch clientele.
• Ability to treat highly confidential information with care and discretion.
• Understanding of accounting principles and cash processing procedures.
• Ability to comprehend and implement established Standard Operating Procedures, recognize areas of improvement, and make changes using good judgment.
• Flexible, tactful and patient; especially, under pressure in a fast-paced environment.
• Ability to establish businesslike and courteous rapport in all relationships.
• Strong attention to detail as well as solid organization/time management skills.
• Ability to plan workload and set or adjust priorities to meet deadlines.
• Comfort navigating a schedule that can include occasional long hours, early mornings, late evenings, weekends, and some holidays.
• Highly proficient in G-Suite and Microsoft Suite (Word and Excel).
• Experienced and knowledgeable of MindBody Online software system

Additional Qualifications:

• Consumer Engagement (minimum two (2) years of experience)

Compensation & Benefits:

• PTO, Medical/Dental insurance, 401(k), and transportation benefits available
• Growth potential within the organization.
• Unlimited use of on-site fitness studio classes. We want you to use the Tracy Anderson Method!
• Discount on all retail.

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: Multiple Locations

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