Job Title

Job Description

Effective Wednesday, December 8, 2021, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips. Employees with a sincerely held religious belief and/or disability impacting their ability to obtain the COVID vaccine can request a reasonable accommodation.

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common: An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better

Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So, whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

You are responsible for

Contribute to Philips mission to Accelerate Patient Safety and Quality through implementing strategic operational and transformational initiatives within the Market Quality team. The primary focus of this role is the driver of compliance in product market holds to ensure timely segregation and dispositioning of non-conforming product. Additionally, this role will support a wide variety of activities within the Market framework, serving as a quality partner supporting the Service and Commercial Operations teams. This role will influence and shape quality processes that impact customer experience and compliance with applicable Regulations and Standards.

You are responsible to

• Lead Market Product Holds by driving communication across the market, ensuring actions are completed within defined timelines, and leadership is updated with progress.
• Investigate process issues raised by service and operations, providing Quality guidance and subject matter expertise, and ensuring compliance with applicable Regulations and Standards.
• Support deployment of Philips Excellence Process Framework procedures and Philips Integrated Landscape (PIL) tool changes.
• Own and drive quality initiatives such as Quality Transition plans supporting transformation initiatives, process improvements, identified threats and vulnerabilities, and the like.
• Support service and operations CAPAs as Quality subject matter expert, ensuring adherence to global and local regulatory requirements and standards, and to Philips policies and procedures; updating management with progress.
• Lead initiatives to improve complaint intake content quality, partnering with service, Customer Call Center, and addressing Business needs.
• Manage escalations from Service and Operations teams, bringing together required stakeholders to ensure timely resolution.
• Support quality initiatives ranging from complaint intake content quality, to support for integrations or other system-wide changes, to process improvements.
• Support Intake process by implementing and managing trending of Complaint Investigator inquiries on Service Cases to drive LEAN and First Time Right complaint evaluation.
• Leverage Philips’ Excellence tools, such as PRIDE problem solving and Daily Management activities.

You are a part of

As a result of Philips renewed commitment to Quality, it has recently restructured its organization to ensure you and your department have clear interfaces with Philips Business Group and Market leadership, and can harness the expertise of five Centers of Excellence (COEs). These 5 COEs specialize in the following capabilities: Regulatory & Clinical Affairs, Supplier Quality, Quality Management System, Quality Assurance & Engineering, and Compliance & Audit. As part of this new structure, you are empowered to use your voice and expertise to have a positive impact on your team, our business, and health technologies that will improve the health, well-being and care for people around world.

To succeed in this role, you’ll need a customer-first attitude and the following

• Minimum 5 years’ experience in quality and regulatory environment focused on 21 CFR 820 and ISO 13485; experience in Post Market Surveillance preferred.
• Experience managing initiatives from conception to completion.
• Strong communication skills to effectively communicate and influence others.
• Experience in packaging information into a professional, organized method to drive informed decision-making.
• Demonstrated ability to apply regulation to diverse scenarios.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Visit our careers website to explore what it’s like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.