Job Description: Responsibilities:

• Support client engagement activities in CRM and Sales / Service Transformation
• Participate in client meetings, provide insightful advice on CRM deliveries across various markets and industries
• Provide input into engagement decisions including work plan and timeline, project management, resource allocation and career development of staff members
• Participate in continual development and publication of thought leadership and service offerings
• Collaborate with both functional and technical teammates
• Facilitate workshops to define customer’s platform strategy and translate business information and requirements into architectural blueprints and solutions
• Lead the design of an HR and Employee Service Management operating model that is enabled by Salesforce Employee Service Management and Work.com
• Effectively manage key stakeholders both internally and externally to the organization

Qualifications:

• A minimum of three years of management / systems integration consulting experience related to CRM delivery, sales / service process improvement and technology enablement, change management, and the Salesforce.com platform, within diverse industries
• Minimum eight years of recent experience with Salesforce Service Management and Workforce Experience related platform capabilities
• Experience with large transformations that involve front office technology in support of Sales Force Automation (SFA) and Contact Center / Customer Service capabilities, including the necessary experience with Salesforce.com’s Sales Cloud and/or Service Cloud platforms
• salesforce.com administrator certification
• Sales Cloud and/or Service Cloud configuration experience
• Demonstrated ability to understand, analyze and diagnose the strategy, people, process and technology root causes for client front office performance issues
• Work.com or Employee Workspace / Concierge solution experience
• Salesforce HR Service Management Experience
• General awareness and understanding of modern HR systems
• Ability to solution integrated Salesforce solutions within the context of customer’s HR system architecture
• Bachelor's degree in an appropriate field from an accredited college/university
• Background in human-centered design and employee experience-oriented platforms and solutions; preferred background in Salesforce platforms
• Experience with full life cycle HR Transformation and Service Delivery supporting Shared Service or Cloud delivery solutions including Salesforce and other HR Technology implementations experience
• Ability to travel as needed
• Excellent written and verbal communication skills

Job Type: Contract

Pay: $63.00 - $64.00 per hour

Schedule:

• On call

Work Location: Remote

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