Spa Host, Male Locker Room Job at The Cosmopolitan Las Vegas
As a Spa Host in the Male Spa, you will facilitate the delivery of a world-class spa experience at The Cosmopolitan of Las Vegas. With your warm personality and attention to detail, you will create a comfortable, welcoming atmosphere, releasing guests from commonplace concerns and inviting their indulgence in our many revitalizing services.
Primary job duties include, but are not limited to, the following:
- Greet guests and offers assistance and/or instruction in the use of the Spa facilities and services.
- Maintain all Spa facilities in clean and attractive condition.
- Maintain par stock levels for all Spa supplies and linen.
- Understand, recommend and articulate spa/salon menu of services and amenities.
- Offer the highest level of personalized service while maintaining a positive, enthusiastic, helpful and professional attitude with all guests and employees.
- Ability to give tours and describe the spa facility to all guests entering the facility.
- Provide various beverages and snacks to all guests.
- Ability to handle guest requests, complaints, and questions in a calm, professional, and courteous manner.
- Report any safety hazards to Supervisor.
- Provide exceptional service to guest and employees that differentiates us from the competition.
- Comply with company and department SOP's, job description, and memorandums.
- Understand chemical labels (MSDS) and other safety instructions; report any safety hazards to Supervisor.
- Perform related work as requested.
- Ability to read, write and communicate verbally in English.
- Ability to work effectively with other department employees, guests, and management.
- Skill in establishing and maintaining effective working relationships.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to maintain confidentiality of sensitive information.
- High school diploma or equivalent.
- At least 18 years of age.
Preferred:
- One year of previous spa or salon experience in a similar, luxury resort setting.
- Intermediate skills in Microsoft Excel, Word and Outlook as well as spa management software.
- Comprehensive knowledge of pertinent Federal, State and local laws, code and regulations, impacting Spa Management including OSHA.
- Experience working in a fast-paced, luxury environment.
PHYSICAL, ENVIRONMENTAL & OTHER REQUIREMENTS:
The physical demands described here are representative of those that must be met by a CoStar to successfully perform the essential functions of this job.
- Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
- The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud. A casino environment typically allows smoking.
- Requires prolonged combination of standing, sitting, mobility, bending and reaching.
- Transporting, pushing, pulling, and maneuvering items weighing up to 50 lbs.
- Strong eye/hand coordination.
- Use of standard office equipment.
- Basic math.
- Ability to distinguish letters, numbers and symbols.
- Ability to and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.
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