Essential Duties & Responsibilities

1. Maintains floor presence to provide prompt service to meet established service standards while roaming an assigned section, and conducting cash transactions with guests in a prompt and accurate manner. Responds to service calls via smart device or radio to ensure prompt service to guests. Required to multitask in a fast pace environment, and address service-related needs in assigned area(s) including assisting guests with questions or needs, cleaning slot area by pushing-in chairs, throwing away trash, emptying ashtrays, or assisting team members with their responsibilities. Answers customer questions regarding different games offered and instructs guests on proper play of games. Helps to ensure rules of play are followed.

2. Assesses and fixes minor machine and printer repairs, replaces ticket paper, verifies machine claims and information to determine outcome of claim; notifies supervisor when necessary.

3. Verifies accuracy of large transactions and tax paperwork along with accurately identifying winning guest while paying single jackpots up to $50,000 or handle up to $25,000 in combined jackpot winnings on floor in crowded areas. Cashes tickets for customers (per approved procedures: system outages, handicapped patrons, etc.). Responds to jackpot calls in a prompt manner. Responsible to verify jackpot information on the machine and the correct jackpot winner. Accurately documents jackpot and guest information; must be able to explain game results that triggered in a jackpot win and the jackpot process to guests.

4. Periodically rotates into dispatch role. Must be prompt when addressing calls, accurate with information, follows-up on pending calls, relays messages to staff and management, and records and dispatches calls for team members.

5. Immediately reports all unsafe conditions, all incidents of loitering, panhandling or unlawful activity as well as reporting all unusual or suspicious activity. Attends required training and maintains knowledge for each respective area. Provides verbal and written statements that account for observations and assists management during investigations.

6. Performs other duties as assigned to support the efficient operation of the department.

Education/Experience/Qualifications

• High School Diploma or GED required.

• Minimum one (1) year casino and/or previous cash handling experience required.

• Knowledge of general arithmetic and its application to monetary transactions and/or machine payout amounts; must possess the ability to calculate percentages.

• Must be able to speak and write the English language for required communication.

• Must be proficient at handling large amounts of money, while performing cash transactions with customers.

Certificates/Licenses/Registrations

• At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.

San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!