Site Lead (SL) / Site Security Manger (SSM)

Duties and Responsibilities:

• Act as the Site Lead, providing Subject Matter Expertise (SME) for personnel with the Human Resources/Multiple Personnel Functions (HR/MPF) program.
• Act as the primary site Subject Matter Expert (SME) for RAPIDS-related matters.
• Responsible for activating all RAPIDS users and assigning roles for new and existing users
• Maintain and update local control of system security by adding and assigning Verifying Official (VO) and Super Verifying Official (SVO) roles to users
• Manage the daily operations at a RAPIDS site to include managing users, cardstock, and consumables.
• Perform all responsibilities of a RAPIDS user (SVO and VO), as well as all SSM responsibilities.
• Be accountable for all CAC-related stock items, including CAC cardstock, non-ICC cardstock, and printer consumables. To preserve accountability for CAC cardstock, the SSM must follow the prescribed Issuance Logistic Portal acceptance procedures, including signing for stock, verifying card numbers in the carton, and accepting/rejecting each carton of a CAC shipment before the CAC UP can issue CACs from that carton.
• Coordinate the destruction of printer ribbons, as they contain "Privacy Act" data.
• Be responsible for the security management of RAPIDS and act as the staff focal point for RAPIDS security issues.
• Ensure maximum protection against compromise and theft of sensitive information and prevent the misuse or misappropriation of RAPIDS.
• Ensure that all assigned RAPIDS workstations are operated, maintained, and secured according to these security procedures. Maintain a file copy of the type of accreditation statement, and prepare unit-specific recommendations, through the appropriate chain of command, for input into the accreditation document, as required.
• Implement training and awareness for RAPIDS security and incorporate this training into the overall unit security and RAPIDS training programs.
• Maintain necessary records for audit in accordance with (IAW) RAPIDS/VO CPF.
• Report incidents as required
• Provide exceptional customer service to members of the Armed Forces, family members, civilians, and contractors. Assist customers; provide advice on eligibility requirements, and process applications to determine eligibility.
• Perform all functions required to issue ID cards, ID tags, Geneva Convention cards, Teslin cards, and CAC issuance-related tasks to include review, research, and verification of source documents eligibility, and discussing entitlements
• ID issuance through verification of the recipient’s eligibility shall be performed with a 100 percent degree of accuracy.
• Take appointments via telephone and email request through the generic ID card email account, if applicable, or manage the DMDC centralized ID card appointment scheduler. Update the online calendar daily to reflect new appointments and provide same-day replies to requestors.
• Manage the accountability and control of the issuance of military ID cards and CAC for Active component military, National Guard and Reserve Members, military retirees, family members/dependents, and other eligible recipients.
• Research and reconcile DEERS information based on inquiries. Updates DEERS/RAPIDS within one hour of approval and responds to inquiries not later than one business day following the inquiry. Follow up and resolve discrepancies not later than two business days following notification.
• Understand and interpret Department of Defense Instructions (DoDI) 1000-13 and DoDI 1000.13 Volumes 1 thru 3.

Minimum Qualifications:

• Must be a US Citizen
• Must have 6 months of experience as VO
• Excellent customer service skills.
• Personnel must speak, read, and comprehend English with the ability to read and understand printed regulations, detailed written orders, operating procedures, training instructions and materials.
• Must undergo a pre-employment criminal background check, and favorable fingerprint check prior to operating or having access to DEERS/RAPIDS equipment.
• Must be certified as a VO and SSM

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