SITE IT SUPPORT

24.00/HR FULL BENEFITS

1YEAR CONTRACT

JOB FUNCTION
Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Responds to and diagnoses problems through discussion with users, which includes troubleshooting, fault rectification and problem escalation. Provides effective and timely resolution of users’ problems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.

KEY RESPONSIBILITIES

• Onsite Technology Support provides in-person assistance to employee end users including:
• Responds to telephone calls, emails, and personnel requests for technical support.
• Provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
• Maintaining and troubleshooting a range of user problems including PC hardware/software/LAN and voice network
• Diagnosing problem source through discussions with users and coordinating with internal IT organization support and operations groups and/or with vendors to resolve problems
• Acquiring, installing, and upgrading PC components and software and planning for/responding to service outages and other problems
• Training users on use of new technology and software
• Performs pro-active monitoring of PPG’s computer systems through appropriate tools.
• Documents, tracks, and monitors problems to ensure timely resolutions.
• Participates in various IT projects working with internal and external teams.
• Support a small Site(s) within country – oversight of up to 200 IT end users, no direct reports

QUALIFICATIONS

• A 4-year degree in Computer Science, Engineering, or related discipline is preferred. A degree would give them the opportunity to be hired FT down the road if headcount allowed and for the right fit.
• Strong interaction and interpersonal skills specifically listening, providing guidance,
• Strong analytical abilities to quickly resolve technical problems, evaluate alternative approaches and to recommend the most feasible and economical solutions.
• Follow company standards and apply policies consistently.
• Strong verbal communication skills, including the ability to document operations procedures
• A Fluency in English

SCHEDULE

Monday-Friday first shift hours. 40 hours/week. Start and end time are flexible. No mandatory OT.

***OPPORTUNITY TO BE CONVERTED OR ASSIGNMENT EXTENDED FOR THE RIGHT FIT AND AS HEADCOUNT ALLOWS**

Job Type: Full-time

Pay: From $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location

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