COMPANY PROFILE:

In addition to its two Seminole Hard Rock Hotels & Casinos, the Seminole Tribe owns and operates the five Seminole Casinos; in Coconut Creek and Hollywood, on the Southeast coast in Immokalee near Naples, on the Brighton Reservation north of Lake Okeechobee, and on the Big Cypress Reservation south of Lake Okeechobee.

The Seminole Tribe has long been recognized for innovation in its gaming and other businesses. It opened the first high-stakes bingo hall and casino in the United States in 1979. That facility was the forerunner of the Indian Gaming movement throughout North America.

Analysts believe today’s Seminole Tribe operates one of the most profitable gaming enterprises in the world. In March 2007, the Seminole Tribe of Florida acquired Hard Rock International, the first transaction of its kind by an Indian tribe. Hard Rock International is one of the most globally recognized music, entertainment, leisure and dining brands. It includes the world’s largest collection of authentic music memorabilia. The deal also includes licensing or franchise agreements for additional restaurants, hotels and Hard Rock Live performance venues.

PROPERTY PROFILE:

OUR COMMITMENT TO SERVICE:

We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.

JOB SUMMARY:

This position is responsible for the overall management of all casino Table Games for a particular shift.

Essential duties include, but are not limited to:

• Offer the highest possible level of Guest Service resulting in a maximum level of player enjoyment and return play
• Create and implement strategies to increase revenue.
• Attain maximum product revenue by communicating to the Director of Table Games with reference to product mixture, positioning, pricing, as well as the evaluation of new product
• Select, train and retain high-quality Pit Managers and Floor Supervisors
• Evaluate current business conditions, special events, weather, etc. and staff accordingly
• Create a work environment that is safe, professional, friendly and conducive to a high level of morale, productivity and performance
• Ensure talent performance levels
• Handle casino Guests’ needs, complaints and disputes related to table games and the overall property in a timely, professional manner
• Distribute cards, dice and tiles to gaming pits
• Visually inspect all casino equipment and follow procedures for notification/repair/replacement
  Inspect and ensure a clean, safe working environment. Notify appropriate departments to handle deficient situations
• Communicate Company and department information to ensure an “in-the-know” team
• Author and distribute casino win/loss reports
• Support the Seminole Gaming’s culture and team philosophy throughout the property.
• Act as a role model to all Team Members and always present oneself as a credit to Seminole Gaming
• Promote positive public relations and create an enjoyable atmosphere for all
• Ensure the protection of customers’ rewards and credit lines
• Comply with all departmental and company policies including Seminole Gaming’s business ethics guidelines, comply with all regulatory requirements
• Maintain confidentiality of all Seminole Gaming’s trade secrets and proprietary information including business processes, customer lists, marketing plans and all other confidential information
• Create and ensure a fun-filled, entertaining and exciting environment
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service
• Maintain appropriate conduct and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication
• Ensure prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations
• Ensure appropriate staffing levels to best manage labor costs while maintaining outstanding Guest Service
• Demonstrate commitment to assisting in the development of Seminole Tribe Members participating in the Tribal Career Development program and, when a Seminole Tribe Member’s assignment falls within your direct area of responsibility, act as a personal mentor/career advisor to the Tribe Member and submit progress reports and information to the Director of Tribal Career Development
• Review game spread and staffing levels and recommend improvements to the Director of Table Games
• Ensure compliance with all Seminole Gaming’s Compliance and Regulations.
• Develop, distribute and/or administer performance appraisals, commendations, constructive letters and discipline to all Table Games Team Members
• Review the internal security of table games and maintains surveillance of activities that could affect the efficiency, effectiveness, and/or integrity of the casino operation
• Handle Team Member and Guest concerns/dissatisfaction professionally to best result in team member/guest satisfaction while at the same time maintaining financial responsibility
• Other duties as assigned

Qualifications:

• High School diploma, GED, or equivalent required
• Bachelor’s Degree preferred
• Basic computer skills including Microsoft Outlook, Word and Excel required
• Experience in Table Games as a Dealer, Floor Person and Pit Manager for multiple games including black jack, baccarat, and carnival games required, plus one or both of the following – craps, roulette.
• Five (5) to Ten (10) years of Pit Manager level or above experience at a casino with 30 or more table games (excluding Poker) and maximum table limits of at least $5,000 required
• Experience in high action games with a maximum table limit up to $50,000 preferred
• Knowledgeable of all casino games rules, procedures and regulations required
• Required exposure to casino related environmental factors, including but not limited to, second hand smoke, excessive noise, and stress related to servicing Guests in a fast-paced, highly emotional environment
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities

WORK ENVIRONMENT:

• May be exposed to casino related environmental factors including, but not limited to: second hand smoke, excessive noise, and constant interaction with the general public.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move 50 pounds or more. Specific vision abilities that may be required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here may be representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-paced and often crowded and noisy.

CLOSING:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen

For a listing of all opportunities at Seminole Gaming, please go to www.gotoworkhappy.com.

Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).