As a Settlement Processor, you will work with creditors to negotiate/agree upon a reduced settlement on delinquent and/or charged-off accounts on behalf of our clients. You will be responsible for managing the day-to-day work to be the most efficient and productive as possible.

Responsibilities:

• Work off emails and spreadsheets to assist our clients in obtaining settlements
• Calculate acceptable settlement amounts according to guidelines set forth by the department
• Effectively manage a spreadsheet of accounts to consistently hit monthly production goals
• Review client accounts to determine the availability of funds
• Gather and submit the required documentation for approval and payment of settlements and fees
• Utilize multi-tasking and communication skills to work through the account queue and account lists provided by the creditor
• Submit client settlement approvals
• Provide extraordinary customer service to our clients

Requirements:

• Previous Debt Settlement experience preferred
• Experience managing a budget or account reconciliation is a plus
• Good judgment and ability to adapt to change
• Exceptional written and verbal communication skills
• Proficiency with computer programs such as Microsoft Office (Excel) and Google Suite
• Close attention to detail and ability to apply policies, procedures, and guidelines to a variety of situations
• Outstanding organizational skills and the ability to work in a fast-paced environment
• Self-motivated desire to succeed with a proven track record of meeting and exceeding goals

Education:

• High School Diploma or equivalent required
• Bachelor’s degree preferred or equivalent work experience

Company Benefits:

• Future Career Path opportunities
• Medical, Dental, and Vision
• Pet Insurance
• Company Paid Group Life / AD&D Insurance
• 7 Paid Holidays and 2 Flex Days to use at will
• Paid Time Off
• Flexible Spending/HSA
• Employee Assistance Program (EAP)
• 401(k)/match
• Disability Insurance
• Referral Program

Other Duties:

This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned to meet the needs of the organization.

Work Authorization:

Must be able to verify identity and employment eligibility to work in the U.S.

Equal Opportunity Employer Race, Religion, Color, National Origin, Gender, Sexual Orientation, Age, Protected Veterans, Disabled

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Fair Housing regulations: 1 year (Preferred)
• Loan processing: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: Remote

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