Job Type

• Support the standup, configuration and implementation of ServiceNow’s ITSM, ITOM, TSM, and TSOM modules
• Create and maintain Forms, Reports, Views, Workflows, Groups and Roles
• Create, maintain and enhance Dashboards and reporting, including scheduled reports
• Create and configure tool integrations with ServiceNow (Elastic, Netcool, Kafka, etc)
• Coordinate and support application and platform upgrades
• Assist with design, creation and cataloging of business process flows
• Work with other members of the ServiceNow development team to propose solutions based on business needs and strategies
• Perform the necessary tasks to design and configure ServiceNow functions to meet operational needs
• Support business process re-engineering activities to move ticketing and order management capabilities into ServiceNow
• Identify trends and find patterns in unstructured and semi-structured customer data that can be used to create a more positive customer experience and increase overall network performance
• Interact with the customer to address Systems Engineering technical considerations and associated problems, issues or conflicts

• Bachelor’s degree from an accredited college in a related discipline, or equivalent experience/combined education, with 4-8 years of professional experience; or 2-6 years of professional experience with a related Master’s degree. Additional experience may be excepted in lieu of degree.

• Active DoD Secret Security Clearance and ability to obtain a DoD Top Secret clearance
• Security+ certification or equivalent DoD 8570 IAT II certification within 60 days of start date
• Understanding of ITIL foundation or ITIL certified
• Experience in architecture, design, development, and delivery of data driven operations capabilities, within a DoD environment, including experience building and deploying software applications that meet DoD security standards and updating applications and code to meet security scans and security implementation guidelines (e.g. STIGs).
• 2+ years of hands-on experience with ServiceNow standup, configuration, and/or maintenance.
• Experience with JIRA, Git and Confluence
• Experience working with a highly technical team and in a dynamic, fast-paced environment
• Must be able to commute to Scott AFB, IL, Ft. Meade, MD, or Ogden, UT for on-site support as needed

• Experience with AWS cloud implementations
• Experience with DevOps/DevSecOps and CI/CD implementation
• Experience with automation tools such as Ansible
• 5+ years of experience with software engineering

• Security+ certification or equivalent DoD 8570 IAT II certification within 60 days of start date
• Understanding of ITIL foundation or ITIL certified

• Secret
• Must be a U.S. Citizen