At Mr. Appliance® of Grand Rapids we are looking for a high values, customer focused individual to join our team. We offer competitive compensation, a complete training program, and fast track advancement. We live our code of values of Respect, Integrity, and Customer Focus while having Fun in the process!

Responsibilities and Duties

As a Service Technician, you are a key member of our team responsible for the quality and efficient maintenance and repair of appliances and other equipment. You also develop new customers by identifying opportunities to sell additional work. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

This position is right for you if you are self-motivated, have a knack for troubleshooting and can manage time to effectively meet deadlines. Ideally, you have some sales experience as well as proven communication skills with supervisors, employees, and customers.

Benefits:

• Salary plus bonuses - $45-50k first year opportunity
• Top techs are making $70k-$80k per year .. Salary plus bonuses
• A company van is provided and can take home
• Medical benefit (after 90 days employment)
• Paid training and no prior repair experience required
• Company laptop and Cell Phone reimbursement
• M-F business hours .. No nights or weekends required
• Independence and Long term career opportunity

Specific Responsibilities:

• Accurately diagnose and repair appliances/equipment in the customer's home
• Provide cost estimates for repairs/installations and collect payment and/or payment information from customers for work performed
• Insure the efficient use of materials and keep company vehicle and equipment properly serviced
• Complete invoices, daily route sheets, and weekly reports as required
• Perform other duties as needed which may include cross-training in related positions

Technician Requirements:

• No previous appliance repair experience required
• At least 25 years of age
• Valid driver’s license with clean record
• Strong customer service skills
• Must be able to pass a drug test and background check
• Proficiency to navigate tablet based technology
• The ability to safely lift up to 50 pounds on a repetitive basis, and up to 100 pounds on an occasional basis without assistance and the physical ability to perform strenuous work under varied circumstances
• Flexible and variable hours (no weekends)
• High school graduate or equivalent

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Retirement plan

Schedule:

• 10 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Grand Rapids, MI: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Appliance repair: 2 years (Required)
• Sales: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location

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