Service Specialist - Level20 Job at Progressive
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As a senior service specialist in our Level20 strategy group, you’ll provide service to our customers through written correspondence. In this role, you’ll problem-solve questions from users of our financial wellness app by understanding work processes and procedures. Additionally, you’ll provide support to our customers in their decisions to renew products and services.
Level20 is the business incubator for Progressive. Our driving purpose is to develop, build, and launch businesses that provide our customers with products and services that go beyond insurance. We operate with the speed and agility of a start-up, with the full support and resources of Progressive. Learn more at www.level20.com.
This is a hybrid position. You’ll work from home Monday and Friday and in office Tuesday – Thursday at 800 W Saint Clair Ave, Ste 200, Cleveland, OH
Must-have qualifications
- High School diploma/GED equivalent or higher and a minimum of two years customer service experience.
Preferred skills
- Experience working in a business setting
- Strong computer skills with quick learning agility with new mobile apps and processes
- Excellent verbal and written communication
- Ability to embrace and adapt quickly to frequent changes
- Ability to multitask
Compensation
- $37,300 - $46,600/year
- Gainshare bonus up to 16% of your eligible earnings based on company performance
Benefits
- 401(k) with dollar-for-dollar company match up to 6%
- Medical, dental & vision, including free preventative care
- Wellness & mental health programs
- Health care flexible spending accounts, health savings accounts, & life insurance
- Paid time off
- Paid & unpaid sick leave where applicable, as well as short & long-term disability
- Parental & family leave; military leave & pay
- Diverse, inclusive & welcoming culture with Employee Resource Groups
- Career development & tuition assistance
- Onsite gym & healthcare at large locations
Energage recognizes Progressive as a 2022 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.
Equal Opportunity Employer
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