Service Manager Job at Wright Implement Company
Purpose:
Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.
Responsibilities:
o Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
o Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives
o Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
o Coordinates customer clinics, field days, and related promotional events
o Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
o Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
o Reviews work orders for completeness and accuracy prior to customer billing
o Ensures all departmental tools, equipment, and vehicles are in good working order
o Manages recruiting, staffing and employee development activities for employees reporting to this position
o Other duties as assigned by supervisor
Knowledge, Skills, Abilities, & Other:
o Ability to use standard desktop load applications such as Microsoft Office and internet functions
o Ability to write and speak effectively to individuals and groups
o Ability to analyze and interpret internal reports
o Ability to work extended hours and weekends
o Basic understanding of financial principles relative to Service Department operations
o Excellent customer service skills
o Familiar with John Deere and competitive products
Requirements:
o 3+ years experience in Service Department operations
o High School Diploma or equivalent experience
Please Note :
epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.