Service Manager (Assistant Branch Manager) Job at Columbia Credit Union in Washington

Columbia Credit Union in Washington Ridgefield, WA 98642

Job Details

Description

The Service Manager carries out administrative and accounting duties within the branch by organizing and coordinating banking services. The position works with the VP Branch Manager to develop and maintain a cohesive team who meet or exceed the credit union’s expectations of member service, sales and all aspects of branch operations. Responsible for supervising the efficient operation of a branch with strong focus on member service, staff development, and compliance. Exercises professional judgment in making decisions and suggestions to benefit both staff and membership

Columbia CU is a full-service financial institution with $2.3 billion in assets, over 100k members and we pride ourselves in our commitment to “Making Life Better” in the communities we serve. Since 1952, our commitment toward “Making Life Better” has earned us accolades and we are honored to be the recipient of several local community recognitions:

  • Best of Clark County Award / The Columbian - 2008-2022
  • Best in Business Award / Vancouver Business Journal - 2013-2021
  • Corporate Philanthropy Award / Portland Business Journal - 2017-2021

Requirements:

  • Previous supervisory or management experience. A bachelor’s degree in business administration or a related field is preferred.
  • Thorough knowledge of products and services, and delivery channels.
  • Proficiency in all teller functions and basic understanding of FSR duties. NMLS Mortgage Loan Officer Registration is required.
  • Through understanding of regulations and how they apply to member accounts, including: Regulation CC, D, E, Truth in Savings, Financial Privacy, Currency Transaction Reporting requirements and Bank Secrecy Act.
  • Proficient in Word, Excel, and Outlook. Skilled at Teller and loan Software, and other applicable software programs.
  • Demonstrates excellent communication skills in a professional, outgoing, and positive manner.
  • Highly organized. Handles multiple tasks with ease while supervising the work of others. Detailed-oriented.

Columbia Credit Union follows all required COVID 19 health protocols.

Equal Opportunity Employer/AA

Qualifications

Skills

Required

Lending
Intermediate
Leadership
Intermediate
Customer Service
Intermediate
Cash Handling
Intermediate
Banking Regulations
Intermediate
Banking Applications and Systems
Intermediate
Branch Experience
Intermediate

Behaviors

Required

Enthusiastic : Shows intense and eager enjoyment and interest
Dedicated : Devoted to a task or purpose with loyalty or integrity
Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well
Team Player : Works well as a member of a group
Innovative : Consistently introduces new ideas and demonstrates original thinking

Education

Preferred

Bachelors or better in Business Administration or related field.

Licenses & Certifications

Required

NMLS



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