Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Customer Support Specialist. The Customer Support Specialist handles inbound emergency and service calls from customers and drivers and uses established policies, procedures, and systems to schedule and manage repairs.

• Answers inbound breakdown and non-domicile truck repair calls and schedules repairs. Arranges for substitute trucks as required.
• Ensures trucks are returned to service as quickly as possible and verifies repairs are adequate and cost appropriate.
• Manages and documents each event in the computer systems provided.
• Communicates repair status to the customer and branch management teams.
• Supports rental business by coordinating rental and rent for re-rent opportunities accordingly.
• Performs other duties as assigned by supervisor.

Qualifications

• Familiarization with fleet operations and/or truck repair business.
• Excellent verbal and written communication skills.
• Excellent computer skills.
• The ability to handle multiple tasks simultaneously.
• Excellent problem-solving ability.

Benefits

• Competitive Salary
• Medical, Dental and Prescription Insurance
• Disability and Life Insurance
• Paid Time Off program
• 401k and Profit Sharing with Employer Match
• Flexible Spending Account
• Internal Promotion Opportunities
• Tuition Reimbursement Program
• On the Job Training

About us

MHC is an expansion of the original company, Ozark Kenworth, Inc. Ozark Kenworth started in Springfield, Missouri, in January 1975. Opening for business without a Parts or Service department and only three employees in a temporary facility. From there, the company grew and expanded. MHC is now a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company which offers a complete array of finance and insurance services. We believe in fostering an environment that helps employees realize their full potential – a place where you can grow as a person and a professional. Equal Opportunity Employer / Veterans / Disabled

Service Dispatching, Service Advisor, Service Foreman, Rental, Leasing, Technician, Bachelors in Automotive, Mechanic, Breakdown Coordinator, Service Coordinator, Logistics, Logistics Coordinator, Logistics Supervisor

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Kansas City, MO 64120: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Dispatching: 1 year (Preferred)

Work Location: In person

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