Service Dispatcher Job at Berkshire Heating & Air Conditioning
Berkshire Heating & Air Conditioning West Springfield, MA 01089
Come join our team! We are a Heating and Air Conditioning company and we are looking for a CSR/Office Assistant/Dispatcher to join our growing team! We are a family first company that prides ourselves on the work we do for our customers. Duties to include answering incoming calls and booking emergency and non-emergency service calls along with various other tasks as needed. Previous experience with data entry a must, Microsoft Office and great customer service skills required. If you are interested in joining our fantastic team, please forward your resume to us today.
Specifics of this position: This CSR/Dispatcher position will be located in West Springfield, MA branch location. You will be fielding calls for our Methuen, MA location. Your direct report will be the District Manager of both locations who is based in West Springfield. All training and shifts are solely in West Springfield so no travel will be required.
Dispatcher/CSR Job Duties:
- Serves customers by answering multi-line phone system. Answering questions, forwarding messages, confirming appointments, updating on appointment and/or part status.
- Dispatching calls to technicians in the field.
- Booking calls received through different types of media (website, Service Titan software, direct emails.
- Providing great customer service to all customers.
- Communicating with Office manager any issues or problems.
- Open/Closing the office when necessary.
- Maintain our customer database by keeping up with the information being entered daily.
- Process payments over the phone as needed.
Able to handle a very fast paced multi-tasking environment. Attention to detail is key.
Skills/Qualifications: Office Experience - General, Scheduling, Telephone Skills, Typing, Documentation Skills, Meeting Planning, Verbal Communication, Written Communication, Dependability, Attention to Detail, Administrative Writing Skills. Service Titan knowledge is preferred, but not mandatory.
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