Overview:Information Management Group, Inc. (IMG), founded in 1987, is a fast growing, debt-free small business specializing in the analysis, design, and application of information technology and communications solutions for government and commercial organizations worldwide. We're committed to helping our clients use technology to be more efficient, effective, and productive. For over 35 years, IMG has brought integrity, industry expertise, and technical excellence to every project. Above all, we believe that at the core of our success stands our people.

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IMG* is hiring a full-time Service Desk Specialist with TS/SCI at its Fort Bragg, NC location.
Responsibilities:IMG is seeking candidates to support the US Army Intelligence and Security Command (INSCOM). Under the I2TS 3 task order, INSCOM ensures reliable, uninterrupted availability of Command, Control, Communications, Computers, and Information Management (C4IM) including: networks, hardware, software, engineering, and specialized tools at the point of customer need to support INSCOM's mission. INSCOM and its MSCs provide the enabling layer to connect the Army and its tactical formations to defense and national intelligence agencies via tactical networks. The ability to provide mission critical intelligence is dependent on the successful use of its information technology (IT) networks worldwide.

An I2TS 3 Service Desk Specialist (Help Desk Technician):

• Monitor systems/networks in real time NOSC environment and initiate fix actions or problem escalation to Tier II/Tier III admins.

• Provide support for implementation, troubleshooting and maintenance of IT systems.

• Manage IT system infrastructure and any processes related to these systems

• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network/print devices, and mobile devices.

• Provides polite and friendly customer service

• Attempts to resolve as many incidents during the first contact, or at Tier I/II. Efficiently escalates incidents to Tier III when required.

• Documents incident status and solutions in incident database tools.

• Possesses current working knowledge of computers, printers, laptops, and common windows applications

• Works through various types Tier I issues with telephone assist

• Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability

• Possesses comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support

• Possesses comprehensive knowledge of desktop operating systems and applications

Qualifications:Clearance Required: TS/SCI to start. Candidate must be able to pass a CI Poly.

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Certifications Required:*

• DoD 8570.01-M IAT Level II Computing Environment (CE) Certification (Microsoft MTA or equivalent)

• Required Security Environment Certification: CompTIA Security+ CE or equivalent

Required Education/Experience:

• Must meet one of the following combinations of education and experience:
• High School Diploma + 8 years
• Associate's Degree + 6 years
• Bachelor's Degree + 4 years
• Master's Degree + 2 years
• PhD + 0 years

• Experience with:
• Interact with customers on a daily basis to provide guidance on procedures concerning account requests, e-mail, home directories, file access/storage, and other local procedures as required to ensure mission success.

• Perform Level I Active Directory functions such as unlocking accounts, creating and issuing accounts, etc.

• Knowledge of the principles, methods, and techniques used in network and systems administration and support

• Knowledge of related hardware and software

• NOSC support experience, including problem resolution and incident tracking

• Position may require lifting of objects (i.e. IT Hardware), reaching/bending/kneeling (i.e. plug in cables) and other moderately strenuous activity

• Service Center/Help Desk employees will need flexibility with hours and scheduling including nights/weekends/holidays. This a 24/7/365 Service Center.

COVID-19 Regulations: As required by Executive Order 14042 and the guidance provided by the Federal Workforce Task Force, all federal contractor employees are required to be fully compliant with customer COVID-19 regulations. IMG will provide additional information regarding these requirements and how you can request an exception if needed.

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IMG COMPANY BENEFITS*

• Health, dental, vision, and life insurance
• Short term and long term disability insurance
• 401(k) with generous company match
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• 15 days of personal leave plus paid federal holidays
• Professional development and training assistance

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Information Management Group, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.*
Max: USD $82,465.88/Yr.

Job Type: Full-time

Pay: Up to $82,465.88 per year

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