Service Advisor/Writer – Lester Glenn Honda January 2023

Lester Glenn Auto Group one of the largest private dealership groups in the New Jersey is looking for motivated, people friendly, & goal oriented experienced Service Advisor for our growing business in Monmouth NJ for our New Honda Dealership. A successful proven track record in CSI is required for this position. Our business is constantly increasing and as a result, we need to add an experienced Advisor(s) so we can maintain the level of quality our customers have come to expect.

Responsibilities:

Include but are not limited to:

• Greets, establishes, and maintains a positive rapport with customers and potential customers.
• Assists customers in determining needs and promotes our products accordingly.
• Estimates cost of repair and prepares itemized service order, listing costs of parts and labor.
• Initiates service orders, secures customer’s signature, and closes when completed.
• Develops a keen understanding of all of our products and services.
• Understands effective service sales processes and actively seeks sales opportunities.
• Maintains good communication with customer and follows up after work is completed to

ensure satisfaction.

• Understands customer’s needs and is committed to exceed customer expectations every day.
• Complies with all company policies and procedures.
• Other duties and responsibilities as assigned

Requirements/Qualifications:

• Previous Service Writer/Service Advisor experience required. Work experience in the vehicle service industry required .
• Must possess excellent interpersonal and customer service skills.
• Working knowledge of computer business software to include Microsoft Word, Excel Outlook or similar business software applications.
• Requires strong organizational skills to include the ability to effectively manage multiple projects, prioritize tasks and complete assignments within expected time frames.
• Must be dependable, friendly, enthusiastic and self motivated
• Organized, multi-tasked, with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required.
• Must be flexible to work Saturdays and must achieve customer service index goals.

*All applicants must pass pre-employment testing to include: background checks and drug testing in order to qualify for employment.*

Work Remotely

• No

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Day range:

• Monday to Friday
• Weekend availability

Shift:

• Day shift

COVID-19 considerations:
The Lester Glenn Auto Group adheres to DOH and CDC Guidelines pertaining to the COVID 19 Virus.

Education:

• High school or equivalent (Required)

Experience:

• Customer Service in the Auto Retail Service Industry: 1 year (Required)

Work Location: One location

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