Senior System Engineer, MSP Industry - Houston, Texas

Description: We are looking for a dedicated, detail-oriented Senior Systems Engineer to join our highly motivated technical team.

Who we are: At PennComp, an MSP Industry leader and Microsoft Solution Partner for Modern Work , we solve the IT problems of today with an eye on the technology needs of tomorrow. For more than thirty years, PennComp has provided IT services to small and medium-sized businesses in the Houston area. We are committed to developing long-term, professional relationships with our clients, while providing exceptional customer service. Our diverse, dedicated staff partner with clients to create solutions, empowering them to achieve business objectives.

Our team members enjoy:

• Excellent benefits - health insurance, dental, vision, vacation, and 401k
• Competitive compensation, commensurate with experience
• Paid technical learning time and reimbursement for certification achievements

• Monthly breakfasts, kitchen fully stocked with snacks & dozens of beverages

• 20-30% work from home/option for hybrid schedule post six month review

We are looking for smart, highly skilled, passionate people who are excited to work in an incredibly rewarding environment. If you are ready to learn, be inspired, solve problems, and grow professionally, apply today!

Earn $90K or more in compensation (base + minimal overtime) with additional bonus incentives provided. Salary range is dependent on experience and/or certifications achieved.

In this role, you will

• Provide end-to-end client support from a broad-based IT background, with technical understanding of networks, protocols, security configurations, and identity and access management
• Travel to 1-2 clients daily to resolve system and application performance issues
• Communicate and solve problems with teammates, clients, vendors, and other stakeholders
• Work in cloud-based technologies, including Microsoft Azure, Office 365 and private cloud offerings
• Utilize security best practices to deploy on-premises and cloud-based technology solutions
• Configure and deploy multi-factor authentication systems, like Microsoft MFA and Cisco Duo
• Provide hands-on experience with virtualization platforms, such as Microsoft Hyper-V or VMware vSphere
• Install, configure, maintain, and monitor client server environments with an emphasis on Windows Server 2012, 2016, and 2019
• Create and maintain internal and client facing documentation; work within a ticketing system
• Be exposed to networking; troubleshoot common networking issues
• Design, configure, maintain, and monitor WAN and VPN connections to remote divisions
• Implement and support backup and disaster recovery solutions using Veeam Backup and Replication
• Analyze company and user needs; recommend appropriate solutions

You have

• Minimum five, ideally ten, years experience in a systems focused engineer role
• 2+ years experience with exposure to network environments, both cloud and on-premise
• Extensive experience with Microsoft Active Directory, Group Policy, DHCP, DNS, IIS, and Remote Desktop as well as Microsoft Exchange, both on-premises and Microsoft 365.
• Strong verbal and written communication skills
• Team player, enthusiastic, achievement driven attitude
• Motivated to improve technical skills in and out of the workplace
• Passion for delivering remarkable customer experience
• Track record of integrity and excellence
• Microsoft 365 Certified, Modern Desktop Administrator Associate or Microsoft Azure Certification preferred
• Willingness to earn technical certifications (e.g., Microsoft, Fortinet, etc.)
• Bachelor's degree from a four-year college/university in Information Systems or Engineering preferred, but not necessary
• Cisco Certified Network Administrator or Professional (CCNA or CCNP) is a plus
• MS-100 or MD-100 certified is a plus
• ConnectWise Manage ticketing experience is a plus

Afraid you’re missing a technological requirement? Apply anyway. If you’re as passionate about IT and customer service as we are, we may be able to teach you!

Additional preferred qualifications

• VMWare (vCenter and multi host experience a plus)
• Hardware including server configurations, storage methodologies, network routing and switching
• Microsoft Windows Server 2012/2016/2019, Microsoft Exchange Server 2013/2016/2019
• Microsoft Active Directory; Group Policy administration
• Microsoft Azure and related cloud-based technologies
• Microsoft Remote Desktop
• Cisco Duo identity and access management technologies
• Security awareness technologies such as KnowBe4
• Backup Solutions including Veeam Products, Datto, and Syncrify
• SQL Server Maintenance and Administration 2012, 2014, 2016 and 2019
• Firewalls/switches (Cisco, Fortinet, HP, and Meraki experience preferred)
• Windows 7 and greater
• MS Office 2013/2016/2019 and O365/M365
• Security and antivirus products (TrendMicro, ESET and Symantec experience preferred)
• Spam filtering technologies (Barracuda and O365 experience preferred)

PennComp is committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.