Senior System Engineer Job at NextStep Networking
Are you looking for an IT position that allows you to make a difference in our community? Our team is looking for a Systems Engineer to work on a dedicated nonprofit client site 4 days per-week and in our office 1 day per-week. This position allows you the opportunity not only to work with a dynamic group of IT professionals on our team, but to build strong client relationships at a dedicated client site. Our client will rely on you to collaborate with their leadership team to own the environment, exercise thought leadership in IT, and work with our team to ensure their environment is functioning, secure, and up-to-date.
Who is NextStep Networking?
NextStep is a division of EAJ Services, LLC. We are an innovative information technology organization seeking to provide a Dignified IT experience to all of our clients. We offer a broad array of services, including IT Managed Services, Cloud Migration, and custom eLearning. We help organizations maximize the effectiveness of their IT systems, support their growth, and provide technology partnerships.
NextStep is a division of EAJ Services, LLC. We are an innovative information technology organization seeking to provide a Dignified IT experience to all of our clients. We offer a broad array of services, including IT Managed Services, Cloud Migration, and custom eLearning. We help organizations maximize the effectiveness of their IT systems, support their growth, and provide technology partnerships.
We are a diverse company with a commitment to providing a dignified work environment for all team members. We take pride in our diversity and inclusion efforts and continue to grow a customer-base of social-service focused nonprofits in greater Cincinnati. Our mission is to make the local community a better place to live, learn, and work.
We are a small business that takes great pride in supporting our employees!
We have generous paid time off policies and offer competitive benefits, currently covering 80% of the cost of medical benefits, in addition to offering HSA and 401K programs.
Job Title: Systems Engineer (Level 2 Helpdesk/Field Technician.
FLSA Status: Full-Time/Non-exempt/Hourly.
Reports To: Service Manager.
Salary Range: *The salary will be commensurate to the skill sets, experience, education, and certifications*
Job Description:
The primary function of the Systems Engineer (Level 2 Helpdesk/Field Tech) position is to provide support and maintenance services to our existing clients and to assist with projects as-needed.
This position will involve solving complex technical issues faced by our client organizations. They will provide services directly to the clients and serve as a point of escalation for internal team members. Client services will be delivered remote and onsite. This position will have a shared responsibility of after-hours support which will include "on call" evening and weekend shifts.
Essential Functions & Responsibilities:
- Primarily responsible for customer networks, IT infrastructure (servers, Cisco / Meraki firewalls, routers, switches), disaster recovery, complex IT projects and escalated issue resolution.
- Performs general problem solving and assistance on diverse software applications and hardware systems.
- Performs varied technical assistance and maintenance duties; maintains and updates record keeping system; documents projects; writes and maintains user instructions.
- Performs advanced technological systems support, maintenance, and testing for proper upkeep of systems; may troubleshoot and resolve moderately complex system hardware, software, and network failures and conflicts.
- Participates in the review, evaluation and recommendation of solutions relating to hardware and software acquisitions and/or network updates.
- Participates in research and development initiatives and provides assistance in the implementation of new technologies.
- Serves as a project resource on technology projects; may provide guidance and integration of other staff work.
- Performs the installation, configuration and maintenance of computers, networks, and other related equipment and devices.
- Maintains currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems.
- Maintain accurate records and time-keeping logs.
- Performs miscellaneous job-related duties as assigned.
- Performs other duties as assigned.
Minimum Requirements & Qualifications:
- High school diploma or GED.
- Minimum of 5 year's of experience directly related to the duties and responsibilities specified.
- Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis.
- Ability to provide the Essential Functions described above.
- Driver’s license with a good driving record and dependable transportation.
- Must be fully vaccinated for COVID-19.
Preferred Qualifications:
- CompTIA Network+.
- Azure Administrator Associate.
- Microsoft Office 365 Associate.
- G Suite Administrative Console Management Experience.
Knowledge, Skills, and Abilities Required:
- Knowledge of Cisco / Meraki firewalls, switches, routers. CCNA preferred.
- Knowledge of Office 365 &/or G Suite administration.
- Knowledge of VMware administration.
- Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications.
- Ability to perform preventive maintenance on systems software, applications, hardware, networking, and communications.
- Knowledge of current technological developments/trends in the area of expertise.
- Record maintenance skills.
- Ability to provide functional direction to other technical support.
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
- Ability to determine computer problems and to coordinate hardware, software, and/or network solutions.
- Ability to analyze and resolve computer problems.
- Ability to communicate technical guidance and instruction to users on the use of PC and/or mainframe applications and systems.
- Ability to self-manage and demonstrate initiative.
Language and Communication Skills:
- Ability to compose, read, interpret and edit complex documents and correspondence and relate information to stakeholders.
- Translate complex technical information into easy-to-understand information for non-technical end-users.
- Communicate positively, professionally, and effectively to all stakeholders, both verbally and in
- writing.
- Follow detailed written and verbal instructions.
- Accurately proofread numerical and text data.
Reasoning Abilities:
- Ability to apply common sense understanding to execute instructions furnished in written, oral, or diagram form.
- Ability to problem-solve using tools provided as well as online resources.
- Use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions.
- Ability to analyze and interpret data.
Physical Demands:
While performing the duties of this position the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position requires the ability to occasionally lift up to 50 pounds. The employee is occasionally required to climb or balance; and stoop, kneel, crouch or crawl. The employee must be able to sit or stand at a designated workstation throughout working hours.
Work Environment:
This job operates in a professional office environment and may include remote/telework. This role routinely uses standard office equipment such as computers, phones, printers, etc. The noise level in the work environment is moderate. The work environment is primarily indoors but may require travel.
Travel:
Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected. The ability to travel to client locations is essential to performing this job.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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