Senior Sales Specialist Job at Navy Federal Credit Union
Navy Federal Credit Union Vienna, VA 22180
$23 - $29 an hour
YOUR LIFE'S MISSION: POSSIBLE
You have goals, dreams, hobbies and things you’re passionate about.
What’s Important to You Is Important to Us
We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen.
Don’t take our word for it.
- Military Times 2022 Best for Vets Employers
- Yello and WayUp Top 100 Internship Programs
- Forbes® 2022 The Best Employers for New Grads
- Fortune Best Workplaces for Women
- Fortune 100 Best Companies to Work For®
- Fortune Best Place to Work for Financial and Insurance Services
- Computerworld® Best Places to Work in IT
- Ripplematch Campus Forward Award – Excellence in Early Career Hiring
Basic Purpose
To perform difficult work to ensure collateralized loans have valid and appropriate proof of ownership to minimize Navy Federal financial risk. Verify accounts comply with promissory notes and loan guidelines. Establish cooperative relationships with internal and external partners to ensure procedures are adhered to. Research, resolve, and respond to inquiries/issues from members, state DMVs, dealerships, and others concerning collateral issues and loan compliance. Work is performed under moderate supervision.
Responsibilities
Qualifications
Desired Qualifications
Hours: Monday - Friday 8:30AM -5:30PM with Wednesday's off; Saturday 7:00AM - 1:30PM
Location: 820 Follin Lane, Vienna, VA 22180
Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report on-site 4-16 days each month. The number of days reporting on-site will ultimately be determined by the employee's leadership and business unit needs. You will learn more throughout the hiring and on boarding process.
Salary Range: $23.00 - $29.00 hourly
Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.
Posting End Date: 05/23/23
Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume.
Responsibilities
- Respond to inquiries via various communication venues (e.g., inbound telephone calls, and RightNow eMessages, etc.) to provide explanation for action taken on member collateralized loans
- Review member account data and/or documentation to ensure data is accurate, up-to-date and in compliance with applicable federal and state laws, rules, regulations and Navy Federal policies and procedures
- Contact registered owners, state and federal titling agencies, vehicle dealerships, etc. to resolve discrepancies with title issues and loan compliance; identify and perform related follow-up actions
- Maintain systematic, consistent and reliable notes and contact history information on each member interaction and actions taken on accounts
- Advise Supervisor and peers of regulatory and/or procedural changes implemented by titling agencies
- Initiate and ensure corrective action to member accounts and/or documentation to ensure complete and accurate documentation
- Record, track and report member concerns to management
- Track and update action items in databases
- Maintain and administer Navy Federal's collateral tracking database
- Collect, prepare and maintain data for analysis, reports and reference
- Analyze, research and resolve problems and discrepancies related to member accounts/loans
- Evaluate processes and resource materials and recommend updates/improvements
- Determine appropriate documentation for lien placement; prepare letters/forms and forward to member; track and follow-up to ensure forms are returned
- Respond to inquiries; offer solutions to members, other business units and external organizations
- Release titles, reverse loan rates and recommend account refinances and/or changes of collateral on accounts that do not comply with loan guidelines
- Maintain thorough knowledge of applicable federal and state laws, rules and regulations and Navy Federal policies and procedures
- Monitor, review, interpret and process requests, initiate adjustments within defined scope of authority
- Serve as a mentor/trainer and provide guidance and assistance to Collateral Control team members
- Facilitate collateral control training for staff in other business units
- Perform other duties as assigned
Qualifications
- Experience in member/customer service preferably in a call center, retail banking or financial services organization
- Working knowledge of applicable federal and state laws, rules and regulations governing collateral procedures, title policies and loan perfection
- Experience in work which addresses/resolves collateral issues and inquiries
- Working knowledge of multiple financial products (e.g., consumer or mortgage loans, credit cards, savings/checking accounts, etc.)
- Working knowledge of consumer lending principles and financial practices
- Working knowledge of accounting and credit principles and techniques
- Advanced skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
- Advanced skill interacting with staff, management, vendors and members diplomatically and tactfully
- Effective skill exercising initiative and using good judgment to make sound decisions
- Effective clerical, technical or administrative skills
- Experience working in a high volume, fast paced environment
- Ability to work independently and in a team environment
- Effective research, analytical, and problem-solving skills
- Advanced verbal, interpersonal and written communication skills
- Advanced database, word processing, spreadsheet, and presentation software skills
Desired Qualifications
- Notary Public
- Working knowledge of Navy Federal functions, philosophy, operations and organizational objectives
Hours: Monday - Friday 8:30AM -5:30PM with Wednesday's off; Saturday 7:00AM - 1:30PM
Location: 820 Follin Lane, Vienna, VA 22180
Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report on-site 4-16 days each month. The number of days reporting on-site will ultimately be determined by the employee's leadership and business unit needs. You will learn more throughout the hiring and on boarding process.
Salary Range: $23.00 - $29.00 hourly
Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.
Posting End Date: 05/23/23
Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume.
#LI-Hybrid
Equal Employment Opportunity
Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability
Disclaimer
Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.
Bank Secrecy Act
Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
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