Paya, a Nuvei company, is a leading provider of integrated payment and frictionless commerce solutions that help customers accept and make payments, expedite receipt of money, and increase operating efficiencies. The company processes over $40 billion of annual payment volume across credit/debit card, ACH, and check, making it a top provider of payment processing in the US. Paya serves more than 100,000 customers through over 2,000 key distribution partners focused on targeted, high growth verticals such as healthcare, education, non-profit, government, utilities, and other B2B goods and services. The business has built its foundation on offering robust integrations into front-end CRM and back-end accounting systems to enhance customer experience and workflow. Paya is headquartered in Atlanta, GA, with offices in Reston, VA, Fort Walton Beach, FL, Mt. Vernon, OH, and Dallas, TX.

Job Summary:

Paya is a payments acquirer/processor with a strong presence in the accounting ERP space through its Accounts Receivable (AR) integrations. We are rounding up our accounting ERP presence by expanding into AP Automation and Disbursement. This Sr ERP Product Manager is responsible for developing and managing AP automation and disbursement by working with both internal and external resources to deliver and manage a product adhering to the company’s goals and objectives and meeting revenue and customer satisfaction targets.

Responsibilities:

Sales Support

• Create and manage product strategies, roadmaps, project plans, and product specifications.
• Collaborate with sales, marketing, operations, and engineering on product development during the discovery phase to assess cross-partner value, scope of effort, usability, and priority of product features.
• Providing demos and Lunch & Learn sessions.
• Being able to present the ERP product and handle on the fly use cases.
• Be familiar with existing channel solutions and how Paya IP interfaces.
• Review of technical and marketing collateral for validation.
• Assisting with How-To videos for end users

Development Support

• Work in concert with Paya’s ERP development team to provide a best-in-class payments solution.
• Assist development staff with instance issues.
• Assist development with ERP specific functionality clarifications.
• Assist in the QA process by identifying key use cases and defining priority of any identified issue.
• Provide regression testing / documentation

Engineering

• Providing and/or assisting with document and solution projects for end users and partners.
• Provide Development with specifications for customer requests and feature enhancements.

Operations & Installation

• Support installation teams as needed to make sure onboarding is smooth and any training needs are met.
• Assist front line support with service and support related questions when the issue needs escalated.
• Help develop and maintain support KB docs.
• Develop subject matter expertise for end-to-end partner and customer experiences – across all channels

Product Knowledge

• Maintain consultant level training for a primary ERP.
• Ability to install / configure / train on primary ERP.
• Work with publisher to retain licensing / sandboxes etc as applicable for ERP.

Qualifications and Requirements:

• The Sr Product Manager will be able to accomplish the Development – Sales – Engineering & Operations items noted above with limited assistance.
• Demonstrate understanding of basic ERP business logic.
• Demonstrate installation / configuration / processing of primary ERP as it pertains to the Paya ERP solutions (Ie: Sales Order / Accounts Receivable / Accounts Payable functionalities)
• 2 years Product experience with primary ERP or equivalent ERP experience.

Paya is proud to be an Equal Employment Opportunity and Affirmative Action employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.