Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

LSF is looking for a talented Manager III who wants to make an impact in the lives of others.

Purpose and Impact:

Responsible for the general day-to-day operations of Refugee Services in St. Pete including overall management of the programmatic, administrative, financial, and operational systems related to the provision of care and services of the program.

Essential Functions:

• Monitors the daily operation of assigned program functions.
• Supervises all assigned programs.
• Assures assigned programs meet or exceed all licensing, quality assurance, and fiscal requirements promulgated by Lutheran Immigration and Refugee Services (LIRS), Florida Department of Children & Families (DCF), Department of Health (DOH), Council on Accreditation and other such agencies.
• Ensures adequate staffing in assigned program areas.
• Responsible for recruiting, hiring, training, and supervising staff.
• Conducts employee performance evaluations in accordance with the Agency’s compensation plan.
• Prepares improvement plans, corrective action plans, and warning reports for employees when they fail to comply with Lutheran Services Florida (LSF) Policy and Procedures, Bureau of Population and Migration (PRM), Office of Refugee Resettlement (ORR), and DCF – Refugee Services rules, regulations, and goals.
• Develops and/or administers program budget, revisions, and amendments.
• Reviews monthly financials and prepares corrective action, when needed.
• Attends recommended meetings or conferences.
• Monitors case files monthly and goals for each employee to assure compliance with contract requirements.
• Ensures that all job placements and follow-ups are completed on time and submitted for data entry.
• Ensures that files are properly documented before closure.
• Reports regularly to the Program Director all aspects of employee performance/development.
• Interpret data, analyze results from IRIS, Apricot, and WEB-RSDS to provide ongoing reports.
• Identify, analyze, and interpret trends or patterns.
• Filter and “clean” data by reviewing reports and performance indicators to locate and correct problems.
• Submit program reports on a timely basis that reflect statistical information and activity of the programs.
• Reviews, approves and signs staff timesheets, expense reports, DPVs, PTOs, vacation schedules, and forwards to Director for final approval (if applicable).
• Work in conjunction with State and local Human Service Agencies and VOLAGs.
• Assists the Program Director in writing grants/proposals, outreach, and community development tasks and other special projects.
• Conducts outreach, community networking, and development including making presentations to community agencies.
• In the absence of the PD functions in that capacity.
• Perform other duties as assigned.

Physical Requirements:

• Must be adaptable to irregular hours, be flexible to rotate on-call as needed, and be able to travel as required.
• Bending, stooping, and lifting a minimum of 15-25 lbs. required to complete daily tasks.

Education:

Bachelor’s Degree from an accredited College or University.

Experience:

5 years’ work experience in related field (refugee services, migrant service, child welfare administration, child protective services; and 2 years of experience in program management or as director.

Other:

Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.

Skills:

• Considerable knowledge of supervising staff.
• Considerable knowledge of developmentally appropriate practices.
• Considerable knowledge of refugee and immigration issues, populations, relevant systems of care, and services.
• Skill in coordinating and selecting appropriate activities for staff and clients.
• Skill in making presentations to groups.
• Ability to plan, organize and conduct different programs.
• Ability to oversee the work of subordinate staff.
• Ability to collect, organize and evaluate data and develop logical conclusions.
• Ability to communicate effectively, both orally and in writing.
• Ability to prepare and maintain work related reports and files.
• Ability to handle confidential information.
• Ability to use a computer and related software.
• Ability to follow established procedures.
• Ability to implement safety procedures.
• Ability to work effectively with others.
• Ability to safely operate a motor vehicle.

Principal Accountabilities:

• Reports to Program Director
• Team player with co-workers
• Accurate, complete and timely submission of required financial reports, forecasts, proposals, budgets and analysis.
• Cost effective program operation.
• Adherence to agency policies and managements.
• Effective staff management and leadership.

Why work for LSF?

LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.

Amazing benefits package including:

• Medical, dental and vision
• Teladoc (24/7 access to doctors)
• Employee Assistance Program (EAP)
• Long-term disability
• Employer paid life insurance (1X salary), AD&D
• Health and dependent care FSA
• 13 paid holidays + 1 floating holiday
• Generous PTO policy
• 403(b) Retirement plan with 3% discretionary employer match
• Tuition reimbursement

Lutheran Services Florida embraces diversity, equity and inclusion in all business practices. LSF is proud to be an equal opportunity employer.