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Sr Computer Specialist

Job Purpose

This role provides user support and resolves issues with computer hardware, software, and peripherals. Meets with users and identifies their needs/problems, examines, and troubleshoots equipment and/or software, Performs upgrades, and discusses the extent of repairs or replacements to clients. This role also performs systems management and integration functions, improves existing computer systems, and reviews computer system capabilities, workflows, and schedule limitations. This role may focus on a specific aspect of the IT department such as applications, hardware or general technical support to the end user.

Essential Responsibilities

• Installs, maintains and repairs software, hardware, and peripheral hardware and accessories. Expands or modifies system to serve new purposes or improve work flow. Performs upgrades, security maintenance, troubleshooting, training, and technical support for all users of the organization. Automates tasks and monitors their effectiveness.
• Conducts requirements gathering sessions with users and management to establish agreements for new systems or modifications. Maintains record of problems and remedial action taken for root cause identification and cross training efforts. Implements solutions to complex applications problems, system administration issues, or network concerns. Serves as liaisons with internal departments, vendors, and other third-party providers. Resolves issues other tiers of support have escalated/transferred.
• Provides excellent customer support 24x7x354 in an on-call rotation for the cloud and on-premises platform. Troubleshoots incidents, identifies root cause, fixes, documents problems, and implements preventive measures. Captures robust and relevant data to pass to another level support team if needed.
• Stays knowledgeable of emerging trends and industry practices. Ensure compliance with IT standards and guidelines.

Disclaimer

Performs other job-related duties as assigned.

Qualifications

Required Education

Bachelor's Degree

Course of Study

Computer Science or related field

Preferred Education

Master's Degree

Course of Study

Computer Science or related field

Relevant Experience

6 - 10 yrs minimum

Supervisory Experience

No Supervisory Experience

Language Requirements

Language(s) Required

English

Knowledge, Skills & Abilities Required

· Knowledge of Microsoft Windows, computers, virtual desktop, software distribution, server; and networking technologies.

· Excellent communication customer service and organizational skills.

· The ability to stay focused on completing tasks and meeting goals within a busy environment.

· Knowledge of Active Directory and group policies.

· Knowledge of common productivity software e.g.: Office 365, Outlook, Outlook mobile, One Drive, SharePoint, Microsoft Teams, etc..

Knowledge, Skills & Abilities Preferred

· Computer support Certifications e.g. CompTIA A+, Microsoft certifications.

· Knowledge in script development and scripting languages e.g.: PowerShell, Bash, and/or Python.

Environmental Factors

Department

Information Technology

Environmental Factors

SSC Light: Physical Demands: While performing the essential functions of this position, the associate is regularly required to sit, use hands or fingers to handle, hold or feel objects, tools or controls, talk, see, hear and perform repetitive movements with both hands. The employee is occasionally required to stand or walk on carpet, tile or concrete Working Conditions: Majority of the time will be spent indoors in a traditional office environment. Safety Risk Factors: The employee is rarely required to twist back and/or neck and walk on a slippery or cluttered floor surface. Overall Required Equipment a personal computer, telephone, printer, copy machine, fax machine and other general office supplies and equipment. Pulling Requirement 20 lbs. Lifting Requirement 20 lbs.

Travel Requirements

Travel Percent

Occasional

Overnight

Yes

Job Type: Full-time

Pay: $70,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Jacksonville, FL: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Mac Support: 1 year (Required)
• Windows: 1 year (Required)

Work Location: One location

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