Job Title: Analytics Technology Specialist-Sr. Analyst

Duration of project: 12 Months with possible extension

Location: Addison, TX Hybrid

Daily task:

helping manager and come up with new process

he will reviewing projects

project show, analysis and show case

manage vendors and do business review with those vendors

need good documentation skills

should be good in building accounts

need SharePoint portal working experience

he should pulling matrix and reports

they have user matrix, this person would be building our dashboard.

he should own and manage the projects.

handle project management of that dashboard

Skills:

SharePoint experience nice to have, design experience in SharePoint.

user design experience

developing and building portal using SharePoint

must have experience as a Jira project admin.

understand Jira as project admin

deep understand of how SharePoint works.

understand work flow in Jira project.

understand tickets in Jira project.

project automation in Jira, nice to have but not require

person should know how to manage people

deliver projects on time.

template with SharePoint is fine

looking for person who like to build portals.

Education:

bachelor degree is not required, fine with good experience

onsite:

need local candidate from Addison, TX and need to come office 3 days in a week

Job Description:

The Commercial Strategy, Insights, and Analytics (CSIA) team serves as internal consultants to key functions across the business, including Hilton’s brands, development, customer, marketing, digital, revenue, and sales organizations with specialized support for the executive leadership team. The team is fully integrated within the business functions to ensure close partnerships and to more effectively measure and drive company performance consisting of domain professionals who serve as strategic advisors to key partners.

What will I be doing?

You will support unifying CSIA platform management including processes, enablement, and measures of success to maximize platform efficiency and scale across knowledge, resources, processes, and capabilities. Led by the Director of Analytics Technology, you will assist in identifying and resolving shared pain points across CSIA managed tools. This includes streamlining and optimizing our operational processes, identifying areas for improvement, and implementing solutions that enhance team efficiency, productivity, and performance. You will also develop and support CSIA’s documentation and enablement processes and standardize support and enablement for analytics and technology teams across supported tools. Additionally, you will support establishing metrics measuring CSIA’s efficiency and scale.

More specifically, you will:

• Directly manage ongoing operational processes, including recurring meetings, project reviews, office hours, and project showcases, and vendor management and business reviews.

• In partnership with Analytics Product, identify and implement a consistent method for intake, prioritization, project planning, communication, audits, and steering across CSIA technology teams

• Support documentation and enablement including documenting roles, processes, functions, and stakeholders, and standardizing support and enablement for analytics and technology teams across CSIA supported tool

• Build and maintain a SharePoint portal documenting the aforementioned ensuring it is organized and easy to navigate; work with team members to identify and document knowledge gaps and create new content as needed; ensure that all content is accurate, up-to-date, and adheres to our organization's guidelines and standards; monitor and analyze usage statistics to identify areas of improvement and make recommendations for changes as needed; train and support users on how to effectively use the SharePoint knowledge base.

• Administer CSIA’s Jira projects and Confluence; manage user permissions and enablement; generate reports in Jira and analyze data to identify trends and areas for improvement; partner with Tech enablement to support CSIA teams in utilizing Jira for demand, prioritization and work management

• Develop and document a tiered communication framework and response plan for technology teams to use to communicate upgrades, outages, and minor platform issues.

• Support establishing metrics measuring CSIA’s efficiency and scale, such as quantifying tool usage and generating automated reporting to leadership; comparing tool usage against goals

• Provide consultation and support to CSIA users/teams on effective project management practices in Jira

What are we looking for?

The success in this role will demonstrate itself through the following attributes and skills:

• A passion for teaching individuals and teams how to increase their productivity and operational excellence through the effective utilization of technological tools and resources

• Exceptional organizational skills

• Strong analytical and problem-solving skills

• Continuous learner, bringing new insights and updated tools/methods for the team to demonstrate

• Collaborative and organized teammates, who build positive relationships and trust

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

• Bachelor's degree

• One (1) year experience in agile project management

• Three (3) years experience with Atlassian tools (Jira and Confluence). You should be very comfortable with JQL, building boards, and the bulk edit tool. Jira project automation experience is a plus. You should be familiar with Confluence macros.

• One year experience as a Jira project administrator, including configuration/customization of a team project; managing sprints and releases; user management; JQL and reporting; configuring workflows

• SharePoint experience including: Experience designing and developing SharePoint sites, pages, and web parts; Knowledge of SharePoint permissions and security; Ability to troubleshoot and resolve issues related to SharePoint

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• Professional experience in a large-scale enterprise environment

• BA/BS Bachelor’s Degree in a technical or STEM field

Job Type: Contract

Salary: $60.96 - $64.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Addison, TX 75001: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Can you work on W2 ? (No C2C)

Experience:

• SharePoint: 5 years (Preferred)
• Design SharePoint: 5 years (Preferred)
• Jira Or Confluence: 5 years (Preferred)
• Understand tickets in Jira project.: 5 years (Preferred)

Work Location: Hybrid remote in Addison, TX 75001

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