****Join us at the Harrah's Security Hiring Event on Tuesday, February 14th from 3PM-4PM. Location: Harrah's Human Resources Office (inside the Harrah's Casino) Attendees may park for FREE in Harrah's Self-Park Garage. Bring ticket in for validation. Bring valid ID to enter the casino (LA Wallet may not be used).

***Must be at least 21 years old to work in a casino.

***This position is an unarmed and customer service focused position.

***Base pay: $15.00/hourly

***Available Shift Time: 2:45PM-11PM & 10:45PM-7AM

Harrah’s New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah’s New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for you!

BENEFITS: Harrah’s New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as:

• FREE Employee Parking
• Discounted Bus Passes
• Free Employee Assistance Program
• Employee Discount Program on Hotel Rooms
• Fun and Free Employee Events

ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES:

We are looking for Customer Service/Security Officer to promote and maintain the utmost integrity and the highest caliber customer service to all guests and team members, while protecting the company assets and maintaining a safe and secured entertainment atmosphere. This is a part-time position.

MORE SPECIFICALLY YOU WILL:

• Responsible for maintaining security protection on property, including money transactions, customer service and performing command center/dispatch functions, when necessary
• Check ID's and ensure all guests are at least 21 years of age to enter the casino
• Observe and report disruptive or intoxicated persons
• Respond to security concerns in a prompt and efficient manner
• Provide medical attention in emergency situations to guests
• Provide assistance and service to guests and employees
• Ability to effectively communicate over dispatch radio
• Maintain an upbeat and positive demeanor in all interactions as well as maintaining composure in handling difficult interactions
• Comply with Louisiana Gaming Commission Regulations and procedures
• Comply with company regulations, policies, and procedures
• Act as a role model to other employees and always presents oneself as a credit to the Company and encourages others to do the same
• Performs all other related and compatible duties as assigned

QUALIFICATIONS:

• Must be at least 21 years of age
• High School diploma, GED, or comparable experience preferred
• 1 year of Security / Customer Service experience preferred
• Good oral and written communication skills including tact when dealing with difficult customers; must be fluent and literate in English
• Ability to maintain extremely confidential information
• General familiarity with investigative procedures
• Ability to work in a fast-paced environment
• Ability to work in a flexible schedule; must allow for changes in assignments, and priorities depending on identified needs of the company
• Ability to work independently as well as part of a team
• Must have reliable transportation to and from work
• Must have or apply for a valid Louisiana Gaming License

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

• Ability to stand for extended periods of time
• Ability to compose clear, accurate, and concise reports
• Must be able to listen and respond to visual and aural cues
• Physically mobile with reasonable accommodations including ability to lift up to 25 lbs., and ability to push, pull, reach, bend, twist, stoop and stack
• Must be able to run on level surfaces, as well as, up and down stairs
• Must be able to work in areas containing dust, second-hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality
• Must be able to maneuver to all areas of the casino. Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area
• Must be able to see and remember the specific details of incidents and persons. Must be able to work at a fast pace and in stressful situations
• Must have reading and writing skills sufficient to comprehend/complete a variety of documents

GAMING PERMIT: NON-KEY

For more career opportunities, please visit Caesars Entertainment / Harrah's New Orleans career website at www.caesarsjobs.com (Search by location: New Orleans, LA)

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Experience level:

• No experience needed

Shift:

• 8 hour shift
• Evening shift
• Night shift

Weekly day range:

• Weekend availability

Work setting:

• In-person

Application Question(s):

• Are you at least 21 years old or older? Must be at least 21 to work at a casino.
• Have you worked at Harrah's New Orleans or another Caesars Entertainment property in the past?

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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