Senior Helpers Overland Park is looking for a Scheduling Manager who can excel working in a fast pace home care agency environment. The candidate must be able to work under pressure and be able to complete all scheduling matters with excellent customer service and communications skills with employees and clients.

Come join one of the fastest-growing home care companies in the nation. As a leading senior care provider, Senior Helpers is the first national in-home care company to be recognized as a Great Place to Work! As an associate of our agency, you will be at the forefront of our mission to provide compassionate care and improve the quality of life for our clients, their families, and our employees.

The scheduling manager is responsible for organizing the delivery and administration of personal care services that are provided by Senior Helpers. araderie, while recognizing that the work they do makes a difference for our clients and their families.

PRIMARY RESPONSBILITIES

• Under direct supervision of the owner and with input from the Recruiting Manager where appropriate, select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients. Maintains appropriate gross profit margin for each case
• Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or “call-outs” arise. Company schedule must be complete three days before all scheduled shifts
• Track and record in home care software for all scheduling changes
• Accept on-call duty averaging two weeks per month and as directed by supervisor
• Communicate with the Recruiting Manager to Hire for the Void on a regular basis
• May assist in keeping caregiver files up to date, including tracking expirations of any licensing, insurance, etc. in home care software. Collects new documents as directed, notifies Recruiting Manager when new documents cannot be obtained
• Audits timecards on a regular basis to ensure hours match scheduled hours
• Demonstrate an ability to identify and solve problems; uses initiative and good judgement to reach quality decisions
• Coordinate shift back-fill activities in the event of caregiver tardiness or absences
• Act as point of contact with client family regarding schedules
• Maintain an excellent rapport with clients and caregivers and effectively promote positive interpersonal relationships

QUALIFICATIONS

• Experience in a scheduling position in a busy private duty Home Healthcare Agency is preferred
• Professional experience in the field of customer service
• Knowledge of general healthcare staffing requirements
• Team player, excellent verbal and written communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently
• Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience within a fast-paced environment
• Excellent problem-solving abilities and creative-solution abilities

BENEFITS

• Comprehensive benefits package includes paid time off, performance-based bonus, health insurance, life insurance, ongoing professional training, and more

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: $43,000.00 - $50,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekend availability

Ability to commute/relocate:

• Overland Park, KS 66210: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Schedule management: 1 year (Required)

Work Location: In person

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