Scheduling Coordinator Job at Alliance HealthCare Services
About Us:
The Scheduling Coordinator answers incoming calls and makes outgoing calls to schedule appointments and pre-register patients for Alliance Imaging sites nationionwide. Determines the needs of other calls and transfers to the appropriate personnel and ensures every customer receives the highest level of customer service.
Specific duties include, but are not limited to:
Alliance HealthCare Services is a nationwide organization headquartered in Irvine, California. With the help of our 2,500 Team Members, our company provides exceptional care through our two Divisions: Radiology and Oncology. Together we are “One Alliance” committed to serving our patients and customers as “An Incredible Team Making an Incredible Difference.”
Job Responsibilities:
What You’ll Do at Alliance:
The Scheduling Coordinator answers incoming calls and makes outgoing calls to schedule appointments and pre-register patients for Alliance Imaging sites nationionwide. Determines the needs of other calls and transfers to the appropriate personnel and ensures every customer receives the highest level of customer service.
Specific duties include, but are not limited to:
- Makes outgoing calls and receives incoming calls to schedule appointments and pre-register patients based on the daily Task List.
- Follows prescribed list of questions and provides standardized responses to get and give information during scheduling/pre-register calls.
- Determines needs of customers' incoming calls on the automated call distribution system and transfers to appropriate personnel to meet their needs.
- Completes any additional job duties given by the Scheduling Manager or Scheduling Lead.
What You’ll Bring to Alliance:
High School Diploma or equivalent experience required.- 1-2 years experience in medical or related field required.
- Able to work with multi-phone systems, computers and general office equipment.
- Must have good communication and interactive skills to work with Patients, Physicians and Team Members.
- Medical scheduling experience preferred.
- The COVID-19 vaccination is/may be a condition of employment.
What Alliance Will Provide to You:
- Medical, Dental & Vision
- 401k
- Paid Time Off: vacation, sick, holiday & float days
- Plus much more!
A division of Alliance HealthCare Services, we are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.
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