The Scheduler is responsible for optimizing the daily schedule of Install and Drop Technicians in a geographical region. This position will work with the Install and Drop Supervisors to ensure the timely completion of the daily workload for these technicians. The Scheduler will coordinate schedule changes with customers, Install and Drop Technicians, and other departments to ensure clear communication is always being delivered. The Scheduler will monitor scheduled tasks to quickly identify and coordinate scheduling changes or conflicts by remaining in direct communication with resources.

Essential Job Functions:

• Manage workforce schedule for Install and Drop Technician tasks within a geographical region
• Manage Scheduling tech line for both Install and Drop Technicians
• Manage Customer Scheduling line for unscheduled and rescheduled service orders
• Optimize workforce schedule based on resource availability
• Optimize workforce schedule using the most efficient geographical routes
• Optimize workforce schedule using specific skill sets of resources available
• Coordinate scheduling changes and conflicts with other departments, Install and Drop Technicians, and with customers
• Contact and inform customers when a scheduling change is required
• Works with the Install and Drop Supervisors to ensure the workload is optimized efficiently
• Monitor scheduled tasks throughout the day and be in direct communication with resources to identify and coordinate scheduling changes or conflicts
• Manage the bucket of unscheduled service orders by reaching out to customer to schedule an installation appointment
• Manage the bucket of rescheduled service orders by reaching out to customer to reschedule an installation appointment
• Performs all other related duties as assigned by management

Knowledge, Skills, and Abilities:

• Must be detail-oriented with high accuracy
• Must be able to prioritize multiple tasks in a fast-paced environment to ensure timely completion of tasks
• Skill with various software programs including Excel and Word
• Skill in oral/written communication
• Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner
• Ability to work independently as well as effectively function as a team player
• Ability to operate various office equipment such as personal computer and telephone system
• Knowledge of assigned geographical region
• Skill in identifying problems and resolutions
• Ability to follow written and oral instructions
• Knowledge in telecommunications plant operations and terminology
• Knowledge of company products and services
• Knowledge of company policies and procedures
• Knowledge of general office procedures

Education and Experience:

High School diploma or equivalent plus one to two years of office/clerical experience

Telephone office or rural utility experience preferred

Customer service experience a plus

Dispatch and/or scheduling background preferred

Job Type: Full-time

Pay: $24.00 - $27.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Rochester, NY 14623: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Construction: 1 year (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: One location

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