Salesforce Solution Architect

Work directly with the project team and clients gathering requirements to analyze, design and/or implement various business requirements. The role should not only administer the core strategies and tactics of a CRM driving enhancements, but also be able to identify and proactively recommend process improvements, anticipate needs, and develop foresight through tools and automation. The candidate must have hands-on administration and configuration skills with the latest Salesforce.com releases, the ability to handle first-level user support/training requests. He/she should have solid functional, technical and industry knowledge of salesforce products: Sales Cloud and Service Cloud

Required Certifications:

• Salesforce Administrator
• Sales Cloud Consultant
• Service Cloud Consultant
• Experience/Community Cloud Consultant (nice to have)
• Field Service Lightning Consultants (nice to have)

Responsibilities:

• Provide functional-technical leadership and best practices on the SFDC platform.
• Work with business stakeholders to understand their business processes, prioritize information needs, and translate business requirements into systems solutions.
• Document As-Is business processes, business requirements and solution designs for Salesforce platform.
• Work with clients and end users to gather, understand, and define business requirements.
• Work collaboratively with internal team members to design a solution that will meet the customer’s business requirements. Configure Sales Cloud, Service Cloud. Nice to have: Experience Cloud/Communities – includes partner onboarding, enablement, reporting and Field Service Lightning
• Perform Salesforce.com user administration tasks, including access management, permission sets, roles assignments, uploads, data backups, etc.
• Make recommendations to improve efficiencies through development and adoption of best practices and standardized procedures
• Provide first level support to the sales, marketing, sales operations and customer operations teams, including issue identification and issue resolution/escalation
• Assist with ad hoc reporting requests and optimize user experience related to reports and dashboards
• Design and implement custom objects and advanced functionality, based on strategic initiatives and project roadmap. Build integrations with other third-party applications

Requirements & Qualifications:

• Experience in Business Analysis, SFDC Platform Design and Implementations
• Exceptionally collaborative, flexible and adaptable when working with customers and various teams
• Excellent written and verbal communication skills, with the ability to communicate effectively with both technical and non-technical customers and coworkers
• Strong organization, communication and interpersonal skills
• Strong analysis skills with the ability to troubleshoot complex systems issues.
• Experience defining business requirements and use cases
• 8+ Years hands on experience working on salesforce.com implementation
• Proficiency in sales cloud, service cloud. Expertise preferred in experience cloud/communities and FSL.
• B.S. degree in Computer Science or related technical field with equivalent practical experience

Position:

• Full Time

Location:

• Puerto Rico