RN Care Navigator-Surgical Services Job at Riverside Walter Reed Hospital
Gloucester, Virginia
Qualifications
Education
Experience
Licenses and Certifications
For over 100 years, at Riverside Health System, we have made it our mission to care for others as we would care for those we love.
Overview
Works under the joint supervision of the Director of Surgical Services and Director of Quality (Ortho/Service Line). Responsible for the assessment, preparation, and education of surgical and procedural patients. This includes but is not limited to timely and accurate identification of patient needs to optimize surgical preparation, and effective communication of patient preparation processes for the day of procedure/surgery. The Surgical Care Navigator RN utilizes communication, critical thinking, problem solving, and decision making to create a plan of care for each patient based on physiological, psychosocial, and cultural diversity. Must demonstrate competence in dealing with age related needs of the specific patient populations served in the Perioperative and Procedural departments. Works under the direction of leadership and a multi-disciplinary team to provide a comprehensive range of services in accordance with the standards of excellence established by Riverside Health system and facility goals and strategic plans.The Surgical Care Navigator RN works with specialty programs to include but not limited to Ortho/Total Joint. Works with total joint replacement patients and collaborates with the interdisciplinary team to guide, assist and transition patients/families through the joint replacement continuum. Provides leadership for the Hip and Knee Replacement Program and assists with standardization of processes across the care continuum. Facilitates education and staff development for total joint replacement. If there is a variance in the Surgical Care Navigator RN volume or a need for operational coverage, this role may provide coverage in Pre/Post/PACU at RDHW. Performs other duties as assigned.
What you will do
Works under the joint supervision of the Director of Surgical Services and Director of Quality (Ortho/Service Line). Responsible for the assessment, preparation, and education of surgical and procedural patients. This includes but is not limited to timely and accurate identification of patient needs to optimize surgical preparation, and effective communication of patient preparation processes for the day of procedure/surgery. The Surgical Care Navigator RN utilizes communication, critical thinking, problem solving, and decision making to create a plan of care for each patient based on physiological, psychosocial, and cultural diversity. Must demonstrate competence in dealing with age related needs of the specific patient populations served in the Perioperative and Procedural departments. Works under the direction of leadership and a multi-disciplinary team to provide a comprehensive range of services in accordance with the standards of excellence established by Riverside Health system and facility goals and strategic plans.The Surgical Care Navigator RN works with specialty programs to include but not limited to Ortho/Total Joint. Works with total joint replacement patients and collaborates with the interdisciplinary team to guide, assist and transition patients/families through the joint replacement continuum. Provides leadership for the Hip and Knee Replacement Program and assists with standardization of processes across the care continuum. Facilitates education and staff development for total joint replacement. If there is a variance in the Surgical Care Navigator RN volume or a need for operational coverage, this role may provide coverage in Pre/Post/PACU at RDHW. Performs other duties as assigned.
What you will do
- Demonstrates ability to assess patient clinical and psychosocial needs by applying standards of practice as it relates to the specialty or patient population served. Completes preoperative screening calls and appointments completely and accurately. Assesses patient condition, history, and needs via chart review, telephone and/or in person in order to ensure optimization for procedure/surgery.
- Appropriately identifies significant findings and demonstrates a sense of urgency to escalate these findings to the appropriate member of the patient care team in a timely manner. Ensures significant issues are followed up on appropriately and in a timely manner and escalates to the leadership team as needed. Organizes and plans daily activities in order to balance quality care with efficient use of time and resources. Accurately completes all required clinical and quality documentation consistently per RHS standards and regulatory requirements. Completes pre-assessment screening documentation in the electronic medical record in a timely manner. Clearly and accurately documents interactions with patients and caregivers throughout the pre-assessment process. Documents findings that require anesthesia review in a clear, concise manner to ensure effective communication with the anesthesia provider team.
- Collaborates with providers on patient needs, barriers and assessment changes to include understanding their individualized diagnosis, comorbidities, medications, procedures and rehabilitation. Collaborates with physicians, advanced practice providers, nursing leadership, therapy staff and support services to facilitate and promote improved patient outcomes. Works with specialty program patients and collaborates with the interdisciplinary team to guide, assist and transition patients/families through the treatment continuum. Serves as the lead for pertinent collaborative committees and attends and other quality and committee meetings as appropriate.
- Facilitates PI activity for the surgical service medical home or within designated oversight programs (Ortho Total Joint Replacement). In collaboration with organization leaders, prepares the organization for the accrediting body certification review survey.
- Educates patients and their caregivers by assuming responsibility to individualize and coordinate patient education regarding pre- procedure/pre-op instructions. Provides patient and/or caregivers with clear, detailed instructions regarding preparation and arrival for their procedure/surgery as well as what to expect on the day of their procedure and during their immediate recovery period. Evaluates for patient and/or caregiver comprehension and documents accordingly. Responds to patient inquiries related to their pre-procedural/pre-op instructions. Contacts the identified surgical population, including but not limited to the joint replacement patients, post-surgery at various intervals through recovery to reinforce discharge instructions, medications, rehabilitation/recovery plans and adherence to follow up appointments. Provides leadership for the Hip and Knee Replacement Program and assist with standardization of processes across the care continuum. Represents the Hip and Knee Replacement Program on various hospital committees, as needed. Facilitates total joint replacement education and staff development.
- Partners with patients and families to develop, implement and evaluate plan of care, treatments and procedures that contribute to the physiological and psychosocial outcomes of the patient. Assesses and incorporates evidence-based standards of practice. Collaborates with interdisciplinary team in the coordination care. Communicates regularly and effectively with physician practices to coordinate patient care. Facilitates safe patient transitions to the next care setting as part of plan of care by ensuring all elements of the pre-assessment screening process are completed prior to day of surgery/procedure. Communicates unique and/or outstanding patient needs to the preoperative team to ensure a safe, seamless transition of care on the day of surgery/procedure. Monitors patients in as needed populations to meet Quality Program requirements. Ensures facilty meets quality reporting program requirements for pertinent surgical services areas.
Qualifications
Education
- Registered Nurse Education required (BSN, MSN, ADN, Nurse Diploma (with High School Diploma/GED)
- Bachelors Degree, Nursing (Preferred)
Experience
- Minimum of two (2) years of clinical RN experience required.
- Prefer experience in acute care or orthopedic setting.
Licenses and Certifications
- Registered Nurse (RN) - Virginia Department of Health Professions (Required)
- CPR/BLS Certification - American Heart Association/American Red Cross/American Safety and Health Institute (AHA/ARC) (Required)
- ACLS within 90 days for start required.
As a Riverside Health System team member, our benefits have you covered:
Health & Wellness:
- Medical Plan Options
- Vision and Dental plans (including orthodontic care)
- Wellness & fitness center discounts
- Onsite pharmacy and delivery options
- Riverside Health System services discount
- Flexible spending and savings accounts
- Healthy lifestyle incentives
Peace of Mind:
- Group Term Life and AD&D Insurance
- Short Term Disability
- Whole Life Insurance
- Critical Illness Insurance
- Accident Insurance
- Legal Insurance
- Pet Insurance
Financial Support:
- CEUs (MedBridge Education)
- 403(b) Savings Plan (Immediate Matching)
- Specialty Certification Financial Assistance
- Company Wide Bonus Program
- Employee Help Fund
Work-Life Balance:
- Paid Time Off (full- and part-time team members)
- Extended illness bank
- Care.com membership
- Employee Assistance Program
- Adoption Assistance
- Area retail discounts
- Community involvement opportunities
Please Note :
epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.