Organization Description

Seeking to put God’s love into action, Habitat for Humanity brings people together to build homes, community, and hope. We envision a world where everyone has a decent place to live.

DuPage Habitat for Humanity (DHFH) is a locally run affiliate of Habitat for Humanity International, a nonprofit, ecumenical Christian housing organization that makes the dream of home ownership possible for low-income families. By creating an affordable mortgage, typically much less than average rental rates in the market area, we provide stability and an increase in disposable income by 20-30% or more. That increase results in outcomes that most average and above income makers take for granted. These outcomes include: the ability to adequately feed the household; having safe and healthy living conditions; providing for a supportive educational environment that leads to increased rates of high school graduation and college degrees; having health care coverage; being involved in the community; and ultimately providing an increased sense of hope. This game changer is the best method to break the cycle of generational poverty. DHFH is seeking to make a long-term impact on the supply of affordable housing in DuPage County, Chicago South Suburbs, and the lives of Habitat homeowners.

Since 1995, DHFH has partnered with people in our community to help them build or improve a place they can call home. DuPage Habitat homeowners help build their own homes alongside volunteers and pay an affordable mortgage. With your support, DuPage Habitat homeowners achieve the strength, stability, and independence they need to build a better life for themselves and for their families.

Job Description

Reporting to the Executive Director, the Director of Retail manages and grows a retail operation that sells used and over-stock building materials, appliances, and furniture to provide a revenue stream used to support more qualifying homeowners. The Director of Retail is largely responsible for opening new and relocating existing stores. This role sets the overall strategy and goals for all ReStore operations within the affiliate.

ESSENTIAL FUNCTIONS

· Oversees and manages all Restore operations, full P&L responsibility, donation management, talent recruiting & retention, and retail operations

· Oversees retail facilities, equipment and vehicles insuring they are maintained safely, and the assets are protected.

· Recommends and develops additional or relocated facilities.

· Partners with Development (Fundraising) Team to grow and nurture ReStore In-Kind Donations program

· Partners with Community Engagement to develop an effective volunteer base to help carry out the work of the Restore as needed

· Builds upon and executes the Retail Strategic Plan as part of the Affiliate’s Strategic Plan

· Sets a positive environment for all employees, volunteers, and patrons; provide superior customer service; safeguards that employee concerns are addressed appropriately.

· Ensures all activities are carried out in a safe and healthy manner, meeting all OSHA and environmental requirements

Financial Management and Development

· Oversees ReStore finances and cash flows to ensure compliance with approved budget

· Provides monthly reports of sales activities, expenses, progress on projects, etc. to Executive Director for Board of Directors

· Works closely with the Executive Director to create and implement policies and procedures for efficient and effective operation of the ReStore, as well as plans for promotion of and growth in the ReStore – including online sales and additional locations.

· Implements and monitors daily monetary transactions and deposits

· Monitors competitive pricing and practices; set pricing for all merchandise consistent with existing policy and train staff accordingly

· Ensures stores are merchandised for safety, timeliness, seasonality, and to maximize sales.

Personnel and Volunteer Management

· Screens, hires and discharges Restore staff

· Participates in the onboarding of all ReStore and Affiliate staff

· Implements and enforces DHFH personnel policies

· Supervises, trains, and directs key staff in the performance of their duties, including determining staff job descriptions.

· Evaluates the performance of ReStore store managers no less frequently than bi-annually

· Oversees control and direction for the personnel and volunteer function at ReStore

· Provides recommendations to the Executive Director on proposed changes in staffing and organization structure

· Prepares Annual Operational Plans and Budgets for approval of the Affiliate Board of Directors

· Oversees and directs the ReStore team activity to ensure schedule and within budget and that sales meet or exceed stated targets

· Ensures all policies and practices associated with the donation to and sale of materials from the ReStore are followed

· Ensures that all facilities are clean, inviting, with appropriate merchandising that appeals to all, and that all equipment, vehicles, and the like are maintained to the highest standard

Marketing, HFH Affiliates, Public and Community Relationships

· Maintains relationships with other area ReStore and local Habitat for Humanity Affiliates, DHFH staff and volunteers, and Habitat partner families

· Develops and maintains appropriate relationships with local coalitions, funding sources, supporters and donors including religious and corporate organizations; federal, state and local government units; other agencies donating to provide a steady flow of goods and merchandise.

· Document donations and sales of goods and merchandise precisely and in accord with policy

· Provides positive visibility of DuPage Habitat for Humanity ReStore in the community

· Coordinates a marketing plan with other departments that includes advertising, networking, in-store display/sales presentation, website development in order to solicit donations, recruit volunteers and boost sales

· Maximize the use of donor and customer base with an eye toward increasing donations and sales

Senior Leadership Team

· Serve as a member of Senior Leadership Team and follow that team’s mission to “Recruit and develop individual talent into championship teams to grow the organization in the mission of Habitat.” In that role the Director of Retail:

o Supports Increasing resources and their effectiveness, collaborating and leveraging opportunities with an entrepreneurial spirit.

o Serves as a strategic thought partner on substantive issues that are relevant to the pursuit of the mission focusing on staff support and management, budgeting, short- and long-term strategy, addressing crisis, and pursuing new opportunities.

Other Duties

· Performs other duties as may become necessary or required for the successful implementation of the organization’s mission

QUALIFICATIONS & SKILLS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

· A Bachelor’s degree in business management or a related field, advanced degree preferred

· 5 years’ experience working in retail/project management, background in multi-store management is a plus.

· Knowledge of the not-for-profit development, fundraising, business, and civic community in the DuPage County area a plus.

Competencies/Skills:

· Preferably familiarity with Habitat for Humanity and affordable housing

· Excellent interpersonal and intercultural communication skills; excellent oral communication and ability to participate in public speaking events.

· Excellent written communication, research, and organizational skills.

· Interest, enthusiasm, and affinity for retail and working with people.

· Leadership ability and previous retail management experience

· Demonstrated initiative, ability to work with multiple teams, and ability to manage functional areas. Experience in managing multiple responsibilities simultaneously

· Strong professional written and verbal communication skills and outstanding interpersonal skills are a must

· Professional and cooperative manner and the ability to work with community leadership, board members and donors outside the organization

· Demonstrated passion for and understanding of the organization’s mission, vision, and values.

· Progressive thinker and visionary with complete understanding of relationship management

· Ability to motivate others to produce quality materials with tight deadlines and simultaneously manage several projects

· Ability to participate in and facilitate team-oriented and group meetings

· Strong analytical, quantitative, problem-solving, and technical skills

· High energy, clear goal orientation and strong work ethic

· Ability to represent Habitat for Humanity with diverse audiences

· Ability to work occasional weekends and evenings as needed.

COMPENSATION & BENEFITS

DuPage Habitat offers a competitive benefit package including medical, dental, vision, life, short term disability, 403(b) and a generous paid time off package.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

The job duties listed in this job description may not be inclusive of all requirements of this position; other duties may be assigned

Job Type: Full-time

Pay: $85,000.00 - $95,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 5 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: In person

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