Job Description

The Restaurant General Manager provides strategic direction for their restaurant. This manager must maintain operations and drive results at his/her restaurant, through people development, sales, and profit growth. The manager must hire, train, and develop Crewmembers and Managers that share the Burger King values and culture. The Manager must convey the Burger King culture to his/her crew and be a creative team player who likes to work hard, have fun, and show sincere dedication to Burger King.

KEY RESPONSIBILITIES AND AREAS OF FOCUS:

People Management: Own staffing in restaurant by providing timely feedback on interviews to the management team; monitor selection process and all managers roles in it. Ensure the restaurant environment is safe at all times for both Crewmembers and Customers; oversee the correct facilitation of the orientation process is being executed properly; write and implement or monitor manager development and performance plans; ensure performance plans are written and executed as needed; make all final hire and separation decisions for restaurant and ensure proper procedures are followed in regards to hiring, promotions and separations. Creates or approves Management and Crewmember schedules to ensure proper staffing levels for expected sale volumes, while taking Crewmember availability payroll and overtime costs; oversees the Management Team to ensure the organization and implementation of the restaurants training program aligns with the standards of the company; own the performance of the entire Crew; promote a work hard have fun environment

Financial Management: Have complete understanding of budget and cost trends that impact operation; create a business plan; perform financial analysis; control cash, property, product, and equipment; builds sales, control labor and food costs; meets all targets set by Operations Leadership; set aggressive goals to drive business metrics

Operations Management: Maintain restaurant cleanliness and image; identify and communicate maintenance problems to the Facilities Department; maintain all facilities to Burger King company standards; ensure communication is passed across organization from the District Manager to every Crewmember in the restaurant. Use company provided tools to coach, mentor and develop a high performing restaurant team; ensure all risk management issues are following company standards

Business Development: Represent Burger King in conjunction with the vision statement in the local community, develop and execute local restaurant marketing programs the restaurant using company guided strategies; identify and know local trade area; plan and execute on an active community involvement strategy that enhances the quality of the customer experience and overall image of the Brand in the community.

Requirements

The intellectual and physical demands described below are representative of what must be met by a crew member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum of High School Diploma or GED required, some College preferred.
• Must be 18 years of age or older.
• Proficient in a variety of technology systems, especially Microsoft Office (Word, Excel, Outlook) and able to adapt to new systems quickly.
• On occasion, may be required to lift and carry, push, or pull heavy objects up to fifty pounds; kneel, bend or stoop, ascend or descend stairs; reach and grasp objects.
• ServSafe Certification preferred.
• Ability to work flexible schedule consisting of mornings, mid-day shifts, evenings, weekends, and holidays.

QUALIFICATIONS:

• Minimum of four plus years of previous food service, retail or restaurant supervisory experience
• Knowledge and skills in analyzing profit and loss statements and overall financial performance of restaurant.
• Knowledge and skills in staffing
• Knowledge of Labor Laws
• Local restaurant marketing experience a plus
• Ability to lead, motivate, and empower the Burger King Crewmembers to higher levels of performance.
• Ability to align Crewmembers with Burger King culture by balancing seriousness and having fun.
• Ability to manage basic tasks, the restaurants Crewmembers, and fiscal operations.
• Takes initiative.
• Has excellent verbal and written skills.
• Ability to manage all public dealings in a professional manner.
• Ability to recognize problems and problem solve.
• Ability to accept feedback and willingness to improve.
• Ability to set goals, create plans, and convert plans into action.
• Ability to measure performance, subjectively and objectively.
• Is a Brand ambassador both in and outside of the restaurant?

WHAT'S IN IT FOR YOU

• Tuition assistance
• Paid Time Off
• Free employee meals
• Health, Dental, Vision Insurance
• Competitive compensation
• Full and part-time opportunities
• BK Scholars Program
• Opportunities for advancement

Keywords: Supervisor, Manager, Shift Manager, Leader, Food Service, Team Leader, Kitchen, Grill, Cashier, Cook, opener, closer, third shift, Burger King, Customer Service, Associate