Resort Experiences Supervisor

About us

LEGOLAND Florida Resort is a 150-acre interactive theme park dedicated to families with children between the ages of 2 and 12. With more than 50 rides, shows, and attractions, and uniquely themed LEGOLAND Water Park, LEGOLAND Hotel, and LEGOLAND Beach Resort inspired by the LEGO and DUPLO brands, LEGOLAND is geared towards family fun!

About the role

The Resort Experiences Supervisor will provide leadership over the LEGO® build attractions, shows and events operation and staff. The Resort Experiences Supervisor will ensure there’s a safe and efficient operation to provide memorable experiences to Resort guests. Compensation for this opportunity starts at $40K/year.

What you’ll be doing

Responsible for the operation of all Resort Experiences venues which include LEGO® build attractions, shows, and event operational needs.
Develop and lead a professional, efficient, and effective team with an aligned focus on the guest experience and departmental objectives. Act as a role model in leading this through the Merlin Way.
Leads all aspects of staffing levels and recruitment for the department. Develops accurate succession planning to support our day-to-day operation regarding retention.
Ensures all departmental safety procedures are consistently adhered to.
Develops, implements, and updates Standard Operating Procedures as needed.
Work closely with the Resort Experiences Duty Managers and team to deliver guest happiness and make a positive impact with our KPI’s.
Accountable for the leadership of the Trainers, Area Duty Managers, and Model Citizens which includes training and development, coaching, and performance reviews.
Supports in creating and sustaining a healthy, thriving Resort Experiences team.
Supports with scheduling, time keeping, and payroll.
Participates in the Resort Experiences and Park Duty Manager Program.
Other duties as assigned by the Resort Experiences Manager, or Head of Park Operations

Job Requirements

A minimum of three years of Theme Park or related customer service experience is required. A minimum of two years of supervisory experience is required. Excellent organizational and analytical skills, with the ability to multi-task. Applicant must be self-motivated and have the ability to take initiative. Proven history of supporting colleagues and staff with good leadership and supervisory and problem-solving skills. Experience in budget preparation and control (operating expenses and labor) is required. Effective leadership, staff development, organizational, verbal and written skills. Requires a dedication to excellence in customer service with strong guest service focus. Digital literacy (Word, Excel, e-mail, Power Point) are required.

Benefits of Merlin Entertainments

Excellent health care options (medical, dental, and vision that encourage preventative care).
Outstanding Paid Time Off (PTO)
Merlin Magic Pass for friends and family to enjoy the parks & attractions
Recognition Programs and Rewards
401(k) program with company match
Tuition reimbursement programs
Numerous learning and advancement opportunities

**Compensation rates dependent upon abilities and experience related to the opportunity

About Merlin Entertainments

LEGOLAND Florida Resort is part of Merlin Entertainments. A business built on fun, Merlin is a global leader in location based, family entertainment. As Europe's Number 1 and the world's second-largest visitor attraction operator, Merlin now operates over 100 attractions, 15 hotels, and 6 holiday villages in 24 countries and across 4 continents. Our aim is to deliver unique, memorable, and rewarding experiences to millions of visitors across our growing estate of the best-known names in global leisure.

Everyone Matters at Merlin.

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.