The Residential Patient Coordinator is responsible for collecting and analyzing data to evaluate the effectiveness of residential programs. This will include utilizing such programs as, Power BI, to identify trends and correlations to improve the quality of patient care. This role will oversee the running of the MYA Store to include assuring adequate inventory, staying within budgetary guidelines, monitoring and reconciling patient point balances, and facilitating patients’ participation in store activities, to include supervising patients while in the store and those who volunteer in the store. Assures that incentives are occurring on a regular basis to include planning and organizing incentives and monitoring completion of administrative incentives. Will serve as the coordinator of monthly residential purchases, tracking programmatic needs and maintaining budget. Serves as a back-up Patient Advocate and performing Patient Satisfaction Surveys.

• Input patient data by inputting text based and numerical information from source documents within time limits.
• Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry.
• Research and obtain further information for incomplete documents.
• Apply data program techniques and procedures.
• Generate reports, store completed work in designated locations and perform backup operations.
• Keep information confidential.
• Respond to queries for information and access relevant files.
• Support operational functions through the gathering and analysis of data related to service delivery and outcomes as part of the performance improvement process.
• Provide support in the data entry functions associated with operations.
• Provide administrative support as needed.
• Comply with data integrity and security policies.
• Responsible for overseeing the daily operations of the MYA Store
• Completing purchase orders on timely manner
• Keeping the MYA Store fully stocked of items.
• Monitor stock and inventory and perform quality assurance of merchandise on a regular basis.
• Create and maintain inventory system of all items within the MYA Store
• Keeping the MYA Store always clean and ready for patient activity
• Scanning & tracking of all purchases
• Work to implement effective marketing displays for the sales floor and store windows.
• Create and maintain points conversion for teaching of life skill within the MYA Store
• Ensure the store complies with outlined safety policies and procedures.
• Responsible for the coordination and organization of MYA outings and incentives
• Serves as a back-up to the Patient Advocate assuming those duties when needed.
• Serves as a back-up for Patient Satisfaction Survey completion assuming those duties when needed.

Communication/Interpersonal Skills/Diversity

• (Demonstrates good skills in all forms of communication. Works well with others in spirit of teamwork and cooperation):
• Accepts suggestions for improved performance.
• Channels concerns appropriately, deals with conflicts appropriately and privately.
• Maintains and limit access (need to know basis) regarding the confidentiality of patient ad or employee information in verbal, written and electronic information.
• Responds to supervisor and coworkers’ requests for information and assistance in a cooperative manner and within appropriate time frame.
• Experience with MS Office and data programs
• Familiarity with administrative duties
• Attention to detail.
• Confidentiality
• Organization skills, with an ability to stay focused on assigned tasks.

• Promotes the philosophy, goals and objectives of the facility by becoming familiar with and complying with facility and departmental policies and procedures.
• Maintains licenses and certifications required for the position.
• Attends mandatory training annually to maintain competency.