We are a distinctive retirement community, offering Assisted Living, Residential and Long Term Care services to our residents. We are recognized for and take pride in providing exceptional care, compassion and quality of life both to our residents and our employees. Working at Newbury Court is a chance to make a difference in the life of our residents and support the best quality of life for them.

This position provides technology support, education and consultation to residents of Deaconess Abundant Life Communities

Responsibilities:

• Provides technical support to residents of Deaconess Abundant Life Communities for a variety of technologies, including but not limited to PCs, Macs, smartphones, tablets, wearables, smart TVs, smart home devices, and other technologies as needed.
• Provides training/education to residents on use of technology.
• Provides expert advice to residents on purchase/selection of technology.
• Assists with audio/visual set-up and support for meetings, presentations, performances, etc.

This is an full time on-site, in-person position located in Concord, MA

Strong customer service skills are required. This ideal candidate will have a desire to help older adults learn and use technology, have patience and the ability to explain complex technologies to non-technologically-inclined users. Certifications and/or 3+ years related experience and/or training; or equivalent combination of education and experience. Must be capable of working independently, self-motivated, able to learn new applications quickly, focused on customer service, have experience working in cross-functional groups, and leading projects to successful completion.

Technical Requirements:

This role requires supporting the following technologies:

• Microsoft Windows
• Apple Mac OS
• Google Chromebook
• Smartphones (iPhones, Android)
• Tablet Computers (iPads. Android, Fire, etc.)
• Microsoft Office Software Applications (Outlook, Excel, Word, PowerPoint, Access)
• E-Mail Communications
• Video communications (Zoom, Skype, MS Teams, etc.)
• Knowledge of Antivirus and security systems
• General knowledge of Wi-Fi/networking
• Resolve, document and close trouble tickets where possible and escalate as required
• Participate in the identification, review and implementation of IT infrastructure technology and services to better serve our residents

We offer a competitive benefits package including:

• Medical and Dental insurance, starting Day 1
• Paid Weekly
• 401(k) and Roth retirement plans with company match and discretionary profit share
• Free use of campus fitness center and indoor pool!
• Flexible paid time off plan for sick, vacation, and personal time
• Free garage parking
• Free Snacks on Tuesdays and other special staff appreciation events!
• College Tuition Benefit reimbursement and scholarship programs
• Free English Language tutoring
• Employer sponsored Short Term Disability and Basic Life Insurance with additional voluntary coverage
• Discounts at Verizon Wireless and more!

EOE