Job Opening Announcement

November 14, 2022

Resident Service Coordinator Assistant

Job Status:

Part-Time

Shift:

8:00 AM - 4:00 PM

Days:

Mon., Tue., Wed., Thu., Fri., Sat. (limited shift)

Details:

Posted on November 14, 2022 and closes on November 25, 2022 at 11:59pm

The Bloomington Housing Authority is seeking a Resident Service Coordinator Assistant (RSC-A). This position will report directly to the Resident Service Coordinator (RSC). The RSC-A will have the primary job of assisting the RSC in carrying out the Resident Services program (i.e., Community of Empowerment) as well as the Grocery Shuttle Program for the Bloomington Housing Authority (BHA)_: Service & Opportunity in Motion_ program. This position involves regular direct client contact and support, as well as contact with the public, other agencies, BHA resident council and BHA staff. It is also important this person be able to rearrange and track their schedule to meet the needs of the programs in tandem with the Resident Service Coordinator. Generally, this position requires a commitment to working 20 hours a week primarily during BHA regular business hours (i.e., Monday through Friday 8 am to 4 pm). This position will also require regular commitment to work on Saturdays between the hours of 10am-4pm to operate the Grocery Shuttle service. At times, working hours during evenings and weekends may be required for special events. This is a grant-funded position with a term period of 2-years. Continuation of the role beyond this grant life will be contingent on subsequent funding availability.

Primary Responsibilities:

The position duties and responsibilities below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed.

• Driving/Operating the 15-Passenger van for the Summit Hill Grocery Shuttle program: Service & Opportunity in Motion
• Complete Pick-ups & Deliveries for Grocery Shuttle Program and Resource Pick-ups from Community Partners (e.g., Hoosier Hills Foodbank, Monroe County Humane Association, All Options, etc.) for distribution at Community Resource Pantry.
• Oversee Weekly Computer Lab and assist patrons (and BHA clients) with on-demand direct support in linking to essential resources (e.g., support completing paperwork, troubleshooting service connection issues, advising on known community resources, etc.).
• Support the BHA Resident Council with facilitating Crestmont food pantry (and Walnut Woods site as needed).
• Door-to-door distribution of monthly newsletter to resident dwellings
• Help applicants with completing applications for BHA housing programs, including RAD and Housing Choice Voucher waitlist.
• Gain an understanding of the BHA Resident Services Program as well as a basic understanding of RAD and Section 8 policies to assist participants.
• Write professionally in email communication and other promotional documents.
• Basic clerical work including filing, faxing or mailings.
• Assist with volunteer recruitment for events.
• Ability to navigate city and government websites as well as research agencies and services online or by contacting them through email or phone.
• Be able to work independently and manage time on varying tasks, as well as stay organized and meet deadlines
• Help plan events including contacting agencies or businesses.
• Attend meetings with BHA staff or on behalf of them as a BHA ambassador within the community.
• Assist the RSC with Resident Council needs.
• Post updates on BHA Social Media accounts when needed.
• Other duties as reasonable and assigned.

Behavioral Skills:

• Self-directed with the ability to successfully solve problems independently;
• Ability to communicate with respect and professionalism with clients;
• Ability to employ strategies to deescalate or diffuse conflict;
• Ability to make sound decisions;
• Establish and maintain good working relationships with others;
• Detail oriented;
• Ability to keep certain information confidential;
• Communicate well with others (oral and written) with good organizational skills;
• Excellent attendance record;
• Able to give and receive constructive criticism;
• Ability to embrace change, and
• Commitment to BHA Mission.

Technical Skills

• Proficient in Microsoft Office Suite or related software;
• Basic understanding of clerical procedures and systems such as recordkeeping and filing;
• Basic understanding of standard office equipment such as PCs, copiers, printers, scanners, fax, phone systems, etc.

Working Conditions:

• Indoor and outdoor environments; exposure to office computer screens, exposure to extremes in weather conditions. Regular operation of a 15-passenger van with frequent local travel to pick-up resources. Walking, lifting, stooping, speaking, depth perception, carrying, reaching, hearing, sitting, balancing and handling. Ability to climb stairs and walk approximately two to three hours when flyers need distribution. Ability to carry, unload, and maneuver bulk items ranging in weight (up to 50lbs).

Qualifications:

• Education: Must have equivalency of high school education via diploma/GED
• Experience: Two to three years of related administrative experience and/or training.
• Certificates & Licenses: Valid State Issued Drivers’ License and insured. Clean driving record preferred.
• Other Requirements: Authorized to work in the United States (The BHA validates authorization to work using eVerify.)

Benefits (Full Time Only):

• This position does not include benefits.

Salary Range: $20.00/ hourly

**How to Apply: Interested applicants should submit a cover letter and resume.

About BHA: The Bloomington Housing Authority was established in 1961 while its first development of affordable housing units was completed in 1968. Currently, the BHA employs a staff of 29 employees and provides housing assistance to over 2,500 Monroe County households each year. The BHA operates three affordable housing communities and provides more than 1,300 Housing Choice Vouchers, also known as Section 8, that allow income eligible families to rent in the private market. Along with housing assistance, the BHA maintains active service coordination programs including the Family Self-Sufficiency Program and Community of Empowerment Program. In July 2018, the BHA released its current Strategic Direction 2018-2030 Plan called “Bloomington Housing Forward” which outlined affordable housing portfolio preservation and improvements through the HUD RAD program among many other goals. More information about BHA can be found online at www.bhaindiana.net.

BHA is an equal opportunity employer and does not discriminate against any employee or applicant because of race, color, sex, religion, age, sexual orientation, familial status, disability, handicap, national origin, ancestry, gender identity, veteran status, military status, housing status or any status protected under federal, state or local law.

Job Type: Part-time

Pay: From $20.00 per hour

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Bloomington, IN 47404: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location

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