Residence Hall Monitor Job at Youngstown State University
The class works under general supervision, assists in the enforcement of residence hall policies, specifically the guest policy, which requires frequent and meaningful interactions with students. Works in collaboration with other university staff in customer service and front desk services. Performs basic desk duties, key inventories, and works on special projects as assigned.
Major Work Characteristics
Qualifications and Competencies
Required Certifications, Training, and/or Licensures: None
Knowledge, Skills, and Abilities:
Knowledge of: report writing.
Skill in: use of a computer; written and verbal communication.
Ability to: learn and utilize new software; project a professional, friendly demeanor to students, faculty, staff, and visitors; demonstrate a history of dependability and punctuality at work; implement policies and procedures in an efficient manner; demonstrate a service orientation; maintain flexibility in a work schedule; multi-task; respond to supervision in a positive manner.
(*) Developed after employment.
Other Functions and Responsibilities: Performs other related duties as assigned.
Supervision Exercised: None
Other Functions and Responsibilities: Performs other related duties as assigned.
Supervision Exercised: None
Reports to: Associate Director, Housing and Residence Life
High school diploma or GED; one year of customer service experience; proficient with MS Office software.
Preferred Qualifications Physical Requirements
In accordance with the U.S. Department of Labor physical demands strength ratings, this position will perform sedentary work.
Sedentary: work involves exerting up to 10 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs may be defined as Sedentary when walking and standing are required only occasionally and all other Sedentary criteria are met.
Computer and all other standard office equipment.
Job Duties
Job Duty
Monitors access and egress of students, faculty, staff, and visitors to campus facilities; registers visitors in the system; ensures that access policies and procedures are being followed; enforces guest access policies.
Percentage Of Time
50
Job Duty
Responds to individuals requiring assistance in a friendly, professional manner; supports and maintains a residence hall environment of meaningful connections for students, which promotes academic success, high student satisfaction, student engagement, and retention.
Percentage Of Time
20
Job Duty
Works on special projects such as assembling packets, folding papers, checking data, etc.
Percentage Of Time
20
Job Duty
Compiles reports, from staff, on various residence life programs including topic, attendance, budget and impact on student learning outcomes; submits reports in a timely manner.
Percentage Of Time
10
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