Reservations Manager

REPORTS TO

General manager and Owner

POSITION SUMMARY

Responsible for guest registration, front desk, and store procedures while delivering great guest service. Hiring and holding staff accountable. Reporting on various needs for the business

SPECIFIC DUTIES

• Provide superior guest service over the telephone and in person, by being enthusiastic, attentive, friendly and helpful.

• Greet all guests with a positive attitude and a well-groomed appearance, a smile, recognition and a proper uniform and name tag.

• Handle all guest issues with respect by listening and acknowledging their concern.

• Follow all Prizer Point Marinas guidelines and procedures regarding the handling of registrations, and reservations.

• Follow specific cash and credit card handling procedures and properly use the computer, cash register, credit card, and various other front desk equipment.

• Handle daily, weekly, and monthly scheduled stocking and cleaning.

• This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

• Ensuring all booking platforms are working correctly and up to date.

• Scheduling, staffing, holding all accountable.

• Tracking sales, credits, and other reports that is asked.

EXPECTED RESULTS

• All guests are greeted immediately with friendly, helpful and professional guest service delivery.

• Demonstration of a positive attitude with guests, management, team members, and vendors.

• Careful and accurate money handling.

• Promotion of Prizer Point Marina and Resort.

• Well-groomed appearance and appropriate, clean uniform and name tag.

• Attention to detail when taking reservations and/or registering guests.

JOB QUALIFICATIONS

• Hear and speak the English language fluently

• Knowledge of computer and cash register operation

• Ability to work nights, weekends, and holidays

• Excellent customer services skills

• Ability to maintain confidentiality

• Excellent writing and editing skills including feature and news articles, website content, collateral, donor communications and social media.

• Strong brand management and messaging skills.

• Ability to think strategically, flexible and detail oriented.

• Excellent time management skills with a proven ability to meet deadlines.

• Strong analytical and problem-solving skills.

• Ability to work independently as well as part of a team; prioritize multiple projects and deadlines; exercise good judgment; decision-making and problem solving.

• Exceptional verbal and listening skills, with the ability to be clear and direct in his/her communication.

• Excellent interpersonal skills with the ability to work with diverse groups of people.

• Ability to work with confidential information required.

PHYSICAL REQUIREMENTS

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

• Ability to respond to telephone calls, hear issues, give direction while viewing computer screens

• Long periods of standing (80%)

• Ability to bend, stoop, kneel, crouch, and climb

• Requires the use of hands/fingers to handle or feel

Job Types: Full-time, Part-time

Pay: $25,000.00 - $50,000.00 per year

Benefits:

• Paid time off

Schedule:

• 10 hour shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Cadiz, KY 42211: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: One location

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