Essential Duties and Responsibilities:

• Having knowledge of entire Reservation procedure
• Ability to navigate through several online extranets
• Responsible for Hotel and Local Reservation links
• Handling of correspondences and email
• Allocate reservations booked daily
• Review and set up reservations booked daily
• Knowledgeable in hotel and guest room facilities/ services
• Ensure special handling of repeats guest and very VIP guests
• Maintain proper telephone manners are maintained at all times
• Follow up tentative bookings and update reservation status

Competency:

Must have excellent computer skills

To perform the job successfully, an individual should demonstrate the following competencies: Problem solving - Identifies and resolves problems in a timely manner; Works well in-group problem solving situations. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance. Interpersonal - Listens to others without interrupting; Keeps emotions under control. Oral Communication - Listens and gets clarification; Participates in meetings. Team Work - Contributes to building a positive team spirit and working together to get things done. Written Communication - Writes clearly and informatively; Able to read and interpret written information. Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences. Ethics - Treats people with respect; Inspires the trust of others; Upholds organizational values. Organizational Support - Follows policies and procedures. Adaptability - Adapts to changes in the work environment. Attendance/Punctuality - Is consistently at work and on time. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions. Initiative - Volunteers readily. Judgment - Exhibits sound and accurate judgment. Motivation - Demonstrates persistence and overcomes obstacles. Planning/Organizing - Uses time efficiently. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions. Quality - Demonstrates accuracy and thoroughness. Quantity - Completes work in timely manner. Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions.

Language Ability:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

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Job Type: Full-time

Pay: $14.50 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Weekend availability

Ability to commute/relocate:

• San Antonio, TX 78205: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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