Duluth, MN 55802
www.odysseyresorts.com
Job Title: Destination Experience Agent: Non-Exempt
Department: Reservations
Reports To: Destination Experience Director
PURPOSE
The Destination Experience Agent will be part of a team for the Odyssey Resorts Reservation Call Center. The Destination Experience Agent will be the first impression to all calls coming into all Odyssey resorts and will enthusiastically help to design a perfect trip for our guests. Each individual in the team will know or learn about all the North Shore and what it has to offer, sharing that knowledge with our guests calling in to make reservation or inquiring about the area.
EDUCATION, EXPERIENCE
High school diploma or general education degree (GED) preferred; minimum of one year of previous customer service experience preferred.
CERTIFICATIONS, LICENSES, REGISTRATIONS
- Valid driver’s license
ESSENTIAL FUNCTIONS
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Make Vacation reservations for inbound callers and follow up with existing leads via outbound calls and email.
- Accurately register guests into the computer, verify reservation, address, credit information, etc.
- Drive revenue by successfully selling rooms and services through up-selling and marketing programs.
- Serve as guest concierge: Answer inquiries regarding resort area activities and services.
- Coordinate communications between all resorts and the call center.
- Maintain current knowledge of resort room types, products, services, pricing, packages/specials, and policies as well as a good knowledge of the local areas and attractions.
- Maintain effective communication with on-site resort staff and management.
COMPETENCIES, SKILLS, ABILITIES
To perform the job successfully, an individual should demonstrate the following competencies, skills and abilities:
- Upholds Odyssey Values and the principles of HEART.
- Ability to help the department in compliance with company policies, as well as applicable laws and regulations.
- Prioritizes and plans work activities, creating action plans when necessary.
- Uses time efficiently.
- Maintains acceptable attendance and punctuality.
- Follows through on commitments.
- Ability to operate office equipment, computers, and applicable software programs.
- Ability to apply concepts such as probability, fractions, percentages, and ratios to situations.
- Ability to use a computer for advanced applications such as spreadsheets, business correspondence and job-specific software programs.
- Must be able to demonstrate good communication skills (verbal, non-verbal and written).
PHYSICAL DEMANDS
While performing the duties of this job, the employee is constantly required to sit, stand, talk, hear, and use hands. The employee is frequently required to walk. The employee will seldom be required to reach, climb, stoop and kneel. The employee must frequently lift and/or move objects up to 25 pounds. Specific vision requirements required by this job include close and distance vision.
WORK ENVIRONMENT
While performing the duties of this job, the employee will frequently be exposed to general office environment conditions. The employee will seldom be exposed to high, precarious places, fumes or airborne particles, outdoor conditions and moderate noise.
Due to the cyclical nature of the hospitality industry, the employee may be required to work varying schedules that reflect the business needs of the resort. In addition, attendance at all scheduled training sessions and meetings is required.
The above is intended to describe the general nature and requirements of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Work Remotely
- Potential to Work from Home
Job Type: Full-time
Pay: From $15.51 per hour
Benefits:
- 401(k) matching
- Flexible schedule
- Health insurance
- Paid time off
Experience level:
- 1 year
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
- Rotating weekends
- Weekend availability
Work setting:
- In-person
Ability to commute/relocate:
- Duluth, MN 55802: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Hotel experience: 2 years (Preferred)
Work Location: In person
Please Note :
epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.