You are an absolute rockstar with people. You have a proven track record for managing high intensity medical scheduling with grace and precision. You are looking for growth and to make an impact in the world. You want to work on a team with people that are driving to serve others and change the world.

If this last paragraph resonates, we are looking for you.

In this role you will manage the patient onboarding experience which includes triaging communication between patients, providers and colleagues. The objective is to deliver an exceptional patient experience while minimizing reschedules and attrition. This is a remote position, but you will be working on a passionate team of humans on a mission to help our patients give their gifts at the highest level.

About us

Thrivelab is a Los Angeles based healthtech startup on a mission to make hormone health accessible and affordable nationwide. The Thrivelab team has 25 years of experience developing breakthrough treatment models and a disruptive concierge health care program that is delivering unprecedented outcomes for patients.

The Problem

Environmental toxins, diet and chronic stress have led to a hormone imbalance epidemic in America affecting 80% of women and 67% of men over 35. In fact, a 30 year old man today has the same testosterone as a 70 year old man in 1990. The symptoms related to hormone imbalance massively hamper a patient's quality of life and lead to increased risk of cardiovascular disease and premature death.

The scale of this problem is not just population size, but the lack of access fueled by the pharmaceutical industry’s hand on continued education and a the rampid rate of misdiagnosis due to the lack of provider-to-patient time per meeting.

The Solution

Thrivelab has developed a disruptive concierge program that leverages 25 years of clinical experience, proprietary technology and a mission-driven culture to deliver unparalleled access, affordability and outcomes. Currently in 35 states Thrivelab is rapidly expanding access to reach millions of afflicted patients.

Duties and responsibilities

• Execute patient communication workflows.

• Triage communication between patients, providers & colleagues.

• Schedule and reschedule medical appointments.

• Responsible for KPIs related to reschedules and turn-times.

Knowledge, Skills, and Abilities

• Proven track-record as a medical scheduler.

• Passionate patient advocate that wants to change the world.

• Tech savvy with proficient typing skills.

• Detail oriented and highly organized.

• Love helping people.

Education and Experience

• 2+ Years as a superstar medical scheduler

Job Type: Full-time

Pay: $18.00 - $30.00 per hour

Benefits:

• Paid time off

Healthcare setting:

• Telehealth

Schedule:

• 8 hour shift

Application Question(s):

• What is your preferred email address?

Education:

• Bachelor's (Required)

Experience:

• Customer service: 2 years (Required)
• Medical scheduling: 2 years (Required)

Work Location: Remote

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