Registered Nurse Case Manager Job at City of Tacoma
NOTE: This position is a project appointment of limited duration. It is anticipated to be filled until April 2024, with the intent to secure ongoing funding to continue the positions.
We are recruiting for two Registered Nurses to work a total of 16 hours a week, to be scheduled within business hours of Monday through Friday 7:00 am to 5:00 pm.
This classification is responsible for providing non-emergency case management including telephonic triage and assessment, development of patient-centered plans of care, and coordinating care among an interdisciplinary team of medical and social service entities. The purpose of this role is to reduce the frequency of non-emergent 911 Emergency Medical Service (EMS) use by citizens who frequently call in the Tacoma Fire Jurisdiction.
Distinguishing Characteristics:
The RN Case Manager will work to identify the root cause of poor health management habits of citizens, motivate citizens to become advocates of their own health, and achieve quality health outcomes. The role entails performance of a full range of duties that demonstrates advanced, broad, and practical knowledge in a variety of processes, methods, techniques, and best practices within an assigned discipline. The RN Case Manager work involves planning and coordinating difficult assignments, the modification of established guidelines, and the initiative of new approaches, making daily work assignments, conducting work reviews, training staff in work procedures, and providing input to formal supervisors. Duties will include telephonic triage of assessments, development of patient-centered plans of care, care coordination among internal/external multidisciplinary team, and facilitation of safe care transitions in the community.
ESSENTIAL DUTIES:
1. Performs case-finding, health teaching, health counseling and care coordination with providers using telecommunications such as phone, email, fax, texting, and web-based programs; facilitates care among team members; coordinates meetings for timely clinical decision-making.
2. Serves as a consistent contact for patients, families, and internal/external care providers; ensures the process of care is sustainable and provides a caring relationship to patients and families.
3. Identifies and resolves barriers to promote interdisciplinary collaboration and efficient patient care with appropriate internal/external providers.
4. Develops comprehensive patient care assessments, plans, and goals, using the principles of relationship-based care; communicates on regular basis with patients and families around the plan of care; teaches and coaches on disease management.
5. Coordinate meetings for timely, clinical decision-making and optimal handovers across the continuum of care.
6. May supervise nursing students participating in nursing rotations.
City of Tacoma Commitment to Diversity, Equity, and Inclusion
Tacoma’s diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma’s vibrancy, entrepreneurial spirt, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.
The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital status, veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal state, and local laws.
QUALIFICATIONS:
Graduation from an accredited school of nursing by the National League of Nursing or equivalent
Minimum Experience*
4 years of case management experience working with chronically ill populations suffering from multiple chronic diseases, behavioral health illnesses and social instability including three years of direct nursing care experience.
Licensing, Certifications and Other Requirements
Care Coordination and Transition Management Certification preferred
State of Washington RN License
- Equivalency: 1 year of experience = 1 year of education
KNOWLEDGE & SKILLS:
- Knowledge of current nursing principles and processes
- Knowledge of anatomy, physiology, pathophysiology, epidemiology, physical assessment and basic pharmacology
- Knowledge of healthcare technology, equipment, supplies, and materials used for medical treatment and care.
- Knowledge of current patient privacy laws, including HIPAA
- Knowledge of Washington State law relating to nursing care (WAC 18.79), federal health care regulations, Nurse Practice guidelines, Patient Bill of Rights, and clinical practice guidelines for patient care; understanding of community standards
- Ability to evaluate client needs and make referrals as appropriate.
- Strong communication skills, including oral and written, as well as the ability to actively listen.
- Motivational Interviewing skills
- Strong organization skills
- Ability to analyze and prioritize patient needs.
- Ability to interpret and consolidate vague information from multiple sources.
- Clear and concise documentation and assessment skills, use of discretion and good judgment
- Sound decision making
- Ability to self-manage.
- Strong experience in using information systems and computers in a medical environment.
- Experience with patients suffering from substance abuse disorders.
- Interpret and consolidate vague information from multiple sources.
SELECTION PROCESS & SUPPLEMENTAL INFORMATION:
Interested individuals must apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities, and accomplishments related to this position.
NOTE: Applications received without the required resume and cover letter will not progress in the selection process.
Appointment is subject to passing a background check.
The Community
Tacoma is a mid-sized urban port city that sits along the Puget Sound with a population of over 220,000. The third largest city in the state of Washington, it is a diverse, progressive international gateway to the Pacific Rim.
Tacoma boasts the state's highest density of art and history museums, and is home to a flourishing creative community of writers, artists, musicians, photographers, filmmakers, chefs, entrepreneurs, and small business owners who each add their unique flair to the city's vibrant commercial landscape. The iconic Tacoma Dome has endured as a high-demand venue for some of the largest names in the entertainment industry.
Tacoma's natural beauty and proximity to the Puget Sound and Mount Rainier draws hikers, runners, bicyclists, and maritime enthusiasts to the area. Its lively social scene is infused with energy by thousands of students attending the University of Washington Tacoma, the University of Puget Sound, the Evergreen State College Tacoma campus, and Tacoma Community College, as well as a number of local trade and technical colleges. Its prime location – just 20 minutes south of the Seattle-Tacoma International Airport, 30 miles north of the state capital in Olympia, and within 10 miles of the U.S. Department of Defense's premier military installation on the West Coast – only adds to Tacoma's desirability. To see a few of the great things Tacoma has to offer, view this YouTube Video!
http://www.cityoftacoma.org/
http://www.traveltacoma.com/
The City of Tacoma believes that each employee makes a significant contribution to our success. This job description is designed to outline primary duties, qualifications, and job scope. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
Communication from the City of Tacoma:
We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders. The online application system requires you to enter a substantial amount of information. Be prepared to spend an hour or more entering the required information. In order for your application materials to be considered, all information must be submitted before the closing date and time listed on this job announcement.
For assistance with the NEOGOV application process, or questions regarding this job announcement, call the Human Resources office at (253) 591.5400 before 4:00 pm of the closing date of the job announcement.
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