Regional Transitional Manager Job at CWS Apartment Homes
Job Description
Discover a better way of living a purpose-driven career at CWS Apartment Homes. We aim to recruit the most enthusiastic talent to join our team and contribute to our mission of providing exceptional living experiences to residents and meaningful work for passionate individuals. Focusing on an atmosphere of forward thinking, collaboration, and creative problem solving, CWS strives to provide the opportunities and challenges you desire for a satisfying career. When we say collaborative, we mean it. Every team member at CWS has a voice, a purpose, and the opportunity to grow and advance their career.
CWS offers a robust benefits program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment- you! For your physical and mental wellness we offer medical, dental and vision insurance programs for you and your family’s needs as well has vacation, sick time and holiday benefits. For your financial wellness CWS provides an array of supplemental life insurance and disability insurance. In addition, our CWS Savings plan has a pre-tax and Roth component in which we will match up to 3% of your contribution towards your future savings! CWS also provides a rent discount should you choose to call one of our communities home. CWS is dedicated to not only you and your well-being, but also the community in which we live. With our B.R.I.D.G.E program we are able to give back to our communities by volunteering.
The Regional Transition Manager is responsible for managing operations and maximizing financial value of an apartment community on a temporary basis, with emphasis on effectively managing, marketing, and maintaining the physical asset in accordance with CWS Apartment Homes LLC policies, procedures and standards. An associate in this position will be assigned by the Regional Director, to manage various properties in a region or regions, typically for a short-to-medium term assignment, though long term assignments are possible. The RTM may be assigned to work in the absence of the current Community Director or at a distressed asset with critical needs ensuring optimum performance while maintaining expense control. Expected travel for the RTM position is 75% minimal.
This position reports to a Regional Director.
What will I be doing?
Develop and execute the property’s operations budget
- Prepare the annual property operations budget by using the approved budget as a guideline
- Monitor expenses to approved budget
Facilitate all leasing activity for the community
- Oversee the Assistant Community Director and Leasing Consultants use of phone techniques, tracking and follow-up, application verification and notification, lease paperwork preparation, move-in procedures, and apartment tour procedures
- Manage the team’s shopping scores
- Recommend rent changes, renewal increases, and concessions to Revenue Manager
- Ensure all leasing practices meet federal, state, and local law requirements
Implementation of strategic marketing plans and execution thereof
- Ensure that each member of the leasing staff is knowledgeable of the overall market
- Develop overall marketing strategies and facilitate the participation of the leasing staff in all marketing programs
- Evaluate the effectiveness of all advertisements
Maintaining positive resident relations and retentions program
- Establish and maintain renewal programs, daily resident services, and concierge programs
- Monitor service requests and follow-up programs
- Monitor notices to vacate and ensure all efforts have been made to keep residents
Supervise and lead all on-site staff
- Recruit, interview, and hire community staff
- Evaluate on-site employees performance annually and coach/counsel employees as needed
- Ensure regular and consistent training of all employees
Monitor make ready status on vacant units
- Establish and maintain efficient systems for scheduling necessary work in make ready apartments to minimize down time and ensure make-ready units meet leasing objectives
- Ensure the overall quality of make-ready units meet CWS standards
Monitor service requests
- Ensure the 24-hours policy for service request response is followed
- Establish and maintain systems for service requests and follow-ups
Achieve maximum performance regarding accounts receivables
- Ensure all rent and other income due to the property is collected
- Ensure all receivables are recorded properly
- Ensure all monies are deposited to the bank timely
Achieve maximum performance regarding accounts payables
- Approve and code expenses
- Enter invoices into the accounts payable system
- Ensure the timely payment of invoices
- Maintain and reconcile the petty cash debit card account
Monitor payroll reporting
- Ensure the proper use of the time clocks
- Review punch detail reports with individual staff members
- Prepare monthly bonus and commission reports
Successful execution of Risk Management Programs and Emergency Procedures
- Implement and maintain the CWS Risk Management Programs
- Respond to community emergencies and document any damage and/or accidents involving residents and employees
- Plan and participate in regular safety meetings
What are we looking for?
At CWS, our mission is to Enhance Lives the CWS Way. The company was founded in 1969 and we have a long track record of success. Our leadership demonstrates our core values day in and day out. We want individuals who share and will demonstrate:
- A demand for excellence with a sense of urgency
- A respect for people
- Requirement for profitability and sustainability
- Honoring our word
- Ethical dealings are paramount
In addition, the ideal candidate will possess the following:
- Strong oral and written communication skills
- Able to adhere to set and variable work schedule, including weekends and emergencies as required
- Able to adhere to company policies, procedures, and practices
- Able to establish and maintain effective working relationships
- Able to create and maintain a professional and ethical atmosphere
- Own a valid driver’s license with good driving record and current automobile insurance
- Strong supervisory/managerial skills
- Strong word processing and spreadsheet skills
Minimum Qualifications:
- High school diploma, 2-4 years of college is strongly preferred
- Extensive knowledge of property management with 2-4 years of experience
- Ability to travel extensively with minimum notice
Supervisory Responsibilities:
The RTM will supervise all on-site personnel under the direction of the Regional Director and Regional VP Operations.
CWS has placed in multiple Top Workplace surveys and has been recognized as Best Workplace for Millennials-Fortune Magazine 2015, Best Workplace for Women, Fortune Magazine 2015, and Top Workplace-Austin American Statesman 2016, in addition to others.
CWS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, or gender.
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