Regional Operations Manager, Hotel Operations Job at NAVY EXCHANGE SERVICE COMMAND (NEXCOM)
Job Summary: Manages and executes NHG strategies and operational plans, develops teams, achieves financial goals and ensures compliance with brand standards within a designated geographic region.
Duties and Responsibilities:
- Provides operational support and guidance to installations within the geographical region.
- Enforce NHG and NEXCOM policy and procedures.
- Ensure the quality of product aligns with brand standards.
- Conducts quarterly/semi-annual Advisory visits of all regional properties ensuring compliance.
- Develops and manages any POA&M for the installations following annual QAA inspection. Provides follow up.
- Evaluates monthly P&L to ensure they reflect correctly on each properties occupancy and revenue.
- Familiar with each local installation and market within the region.
- Ensures maximum and full utilization of all facilities, equipment, resources and personnel within region.
- Monitors customer comments and institutes corrective action as require for installations.
- Input and partner in facilities planning
- Responsible for guest service and satisfaction
- Responsible for management and staff development
- Ensures staff are properly trained and trainings in place.
- Responsible for Inventory Management
- Manages all installation level training requirements and ensures compliance and NHG training certifications complete. Provides input to HQ training department.
- Monitors staffing and operational standards to control cost and efficiency.
- Assists with the review of capital improvement projects and ensuring that NHG standards are followed.
- Completes Team Evaluation inputs.
- Provides inputs on marketing strategies
- Provides direction on Inventory management and accountability.
- Develops POA&M in conjunction with General Manager and RVP.
- Manages ASI survey results for the region and ensures compliance/follow up
- Assists with the development of the annual region budget while working with the GM.
- Fills in at the installations in the absence of GM when other leadership is not available.
- Performs the full range of direct and indirect supervisory responsibilities over assigned direct reports.
- Position requires in-state and out-of-state travel 50% of time during the year.
Performs other related duties as assigned.
Candidates must be eligible for and obtain a Secret Clearance, within 6 months of appointment. Failure to obtain will result in termination.
The incumbent of this position must file a Financial Disclosure Report (OGE) Form 450, as required.
Qualifications - External
A total of at least 7 years of experience consisting of the following:
GENERAL EXPERIENCE: Three (3) years of experience performing responsible work in hotel/motel operations/hospitality industry that
enabled the applicant to gain a background in operational practices; skill in dealing with others in person-to-person work relationships,
and the ability to exercise mature judgment.
OR SUBSTITUTION OF EDUCATION FOR GENERAL EXPERIENCE: One (1) year of academic study above the high school level may be substituted for 9 months of experience, up to a maximum of a 4-year bachelor’s degree in Hospitality, Business, Marketing, or other related field for 3 years of general experience.
AND SPECIALIZED EXPERIENCE: Four (4) years of progressively responsible experience that provided an in-depth knowledge of hotel/motel/hospitality or institutional management or other related service industry management and operations. Such experience should include background in most of the following: procurement of supplies and equipment, operational efficiency, sanitation, internal finance controls, budgeting, staffing, room design and decorating; or similar work which demonstrated the knowledge and abilities of the operational area and at least three (3) years’ experience as a hotel general manager responsible for daily operations, marketing, financial performance, administration, guest relations, personnel, marketing, etc.
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Applicants must apply online via the Navy Exchange website, https://www.mynavyexchange.com/nex/work-for-usand click "Work for Us."
To apply, please access our website by clicking on the link below and search for job number 230000LK
or click the link below to navigate directly to the listing: https://nexcom.taleo.net/careersection/.nexcom_ext_prof_cs/jobdetail.ftl?job=230000LK&lang=en
Job Type: Full-time
Pay: $72,255.00 - $105,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Relocation assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Choose your own hours
- Day shift
- Holidays
- Monday to Friday
- On call
- Weekend availability
Ability to commute/relocate:
- Bremerton, WA 98314: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel management: 4 years (Preferred)
- Hospitality: 4 years (Preferred)
Willingness to travel:
- 50% (Preferred)
Work Location: In person
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