Welcome to Mill Creek! We’re glad you’re here! At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process. Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.
At Mill Creek Residential, “great” is our starting point. Wonderful and creative things happen when we work hard, smart, and together.
The Regional Manager – Single Family Rentals provides leadership and oversight for 3 or more assigned communities. This person participates as part of the senior leadership team to drive financial performance and value creation, while ensuring excellence in operations and customer service, internally and externally.
Reports to: Vice President - Single Family Rentals has primary authority and works with the Regional Service Manager to determine the exact "day-to-day" duties. Decisions will take into account the Regional Service Manager's skills, experience, career goals, and how the individual best fits the working requirements of the community.
Essential Functions/Responsibilities

• Act as a first-level to regional development and construction teams, as well as investment partners for the particular assets within the portfolio

• Effectively manage a multi-site portfolio of communities as demonstrated by a history of addressing management issues in the areas of financial performance, customer service, sales, communication, team building and marketing

• Ensure communities are in compliance with brand standards including community presentation, marketing, maintenance service and associate presentation

• Capable of establishing short and long-term goals for the assets and managers within the portfolio, as well as effective action plans and progressive timelines to ensure completion. Must be able to adjust said plans with little or new information as circumstances change

• Ability to create and deliver group presentations on community and other related topics

• Ability to prepare reports for investment partners including, but not limited to, business plans, budgets, reforecast, cash flow projections and marketing strategies

• Complete and review various operations reports; track community performance and understand the impact of local market conditions

• Analyze and evaluate personnel needs throughout the region, including management, leasing and maintenance personnel including, but not limited to, performance appraisals, associate development (coaching, counseling and training), as well as approval of hiring and termination decisions

• Maintain control over expenditures at the community level and develop then implement efforts to reduce such

• Support and enforce the Mill Creek Brand Promise, Service Standards and Manifesto

• Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated (verbally or in writing) to associates

• Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations

• Address and complete all other duties as assigned

• Embody the Mill Creek mission, values and brand promise in all that he or she does

Associate Management and Development

• Responsible for recruiting, hiring, associate scheduling, work assignments, training and performance evaluations

• Empower, engage and develop associates to achieve great performance and desired business outcomes

• Establish goals and accountability for team. Provide feedback, coaching and support to drive achievement of established goals, reward success: hold one on one meetings with staff members

• Manage performance of subordinates. Conduct performance appraisals; provide development support (i.e. coaching, counseling and training); make decisions regarding hiring or termination of community associates

• Support associate development. Provide targeted training and growth opportunities

• Champion and enforce the Mill Creek Brand Promise, Service Standards and Manifesto

• Address and complete all other duties as assigned

Education and/or Experience

• Bachelor’s degree, or 5-8 years of progressive responsibility in property management, hospitality, or retail preferred

• Responsibility in single family rental or built for rent property management or operations preferred

• Commitment to, and passion for, providing outstanding Customer Service to customers both internal and external

About the Benefits of joining the Mill Creek Team

• Competitive compensation

• Comprehensive medical, dental and vision

• Employer sponsored short and long term disability, Life and ADD insurance

• 401k with employer matching

• Paid time off benefits: Vacation, Sick, Holidays

Mill Creek is an Equal Opportunity Employer
Are you ready to contribute to the success of Mill Creek Residential? If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!

Job Type: Full-time

Pay: $120,000.00 - $135,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Charlotte, NC: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Single Family or Multifamily Rental: 3 years (Required)
• Property management: 5 years (Required)
• Regional/District Manager: 3 years (Required)

Work Location: One location

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