Quality Assurance Specialist Job at Newegg Staffing-EV
Newegg stasffing is searching for a qulaity Assurance associate for a Wrieless distribution center.
Shift hours : 8am-5pm Monday - Friday
THE ROLE
The purpose of this position is to provide a variety of administrative services to support the needs of the Company’s internal and external customers. Members of the QA team will respond to requests for service from all sources and will possess the knowledge, ability, and resourcefulness to satisfy the needs of each customer to the best of their ability. QA team members will work across all strata of our organization, as well as our network supplier partners to achieve the best possible outcomes. The goal of QA is to enhance the value of each service opportunity and build upon Talley’s reputation for providing a superior customer experience.
WHAT YOU’LL DO:
- Respond to, validate, and rectify requests and service introduced thru Quality Feedback Entry (QFE).
- Enter & process RGA’s, Credit & Debit memos and Fix-it resolutions
- Service requests for invoice copies, shipment tracking, POD, etc. forwarded by the Organization
- File & process Freight Claims to reconcile in- transit damages
- Enter & process stock rotation & warranty Vendor Claims
- Review, reconcile and release Admin Order Holds, of all kinds
a. Obtain credit-card authorizations when applicable
- Review, reconcile & release Admin Invoice Holds for freight irregularities and Determining & assigning inbound freight charges when applicable
- Perform other service-related tasks, as needed to meet the emerging needs of the organization and its’ customers.
Requirements:
-Minimum High School Diploma, or equivalent, with some post-High School education preferred
- Minimum 2-years of direct Customer Service experience or equivalent Talley experience
- MS Excel, Word, Outlook experience
- Effective interpersonal, Written & Verbal Communication Skills
If interested please call Newegg Staffing at (909)563-7588
Job Type: Full-time
Pay: $19.00 - $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Santa Fe Springs, CA 90670: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Manufacturing: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
Work Location: One location
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